Head of Risk & Fraud

About us:

Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

• We are honest - we value honesty in all aspects.
• Bring the Olives - we offer a premium customer experience.
• Think Big - we believe in always striving for more.

Key responsibilities:

• Responsible for all Risk and Fraud related matters and all operational processes of the department.
• Building the necessary processes and procedures to support the sustainable growth of the business while keeping it safe.
• Supervise day-to-day operational workflow management, to ensure work is delivered in line with specified SLAs and KPIs.
• Designing, developing, and implementing comprehensive risk management reports.
• Effectively identify problems and issues by performing relevant research using the appropriate tools in a timely manner.
• Ensuring adherence to while recommending enhancement of policy and process, quality, and team performance management, hiring and onboarding.
• Able to put in place processes quickly to work around problems considering the customer, regulatory and audit requirements.
• Deal with RFP complaints and escalations from team members
• Responsible for preparation and prioritization of product requests coming from the department
• Assist with Audits.
• Ensure that flaws are identified and report these to the relevant departments.
• Act as a strategic planner for the development of the platform and its fraud capabilities

Requirements:

• Strong analytical capabilities
• At least 2 years of experience in managing a team.
• At least 3 years of experience in Risk Management and Payments.
• Experience of working in an online environment.
• Sound and demonstrable experience with fraud analysis and investigations.
• Knowledge and experience in online Payments or Financial Services.
• Knowledge and experience of AML regulations.
• Structured and organized approach.
• Proficient in MS Office Tools and MS Excel
• Ability to adapt to changing priorities and thrive in a fast-paced work environment.
• Fluency in the English language.
• Experience with CRM tools is an advantage

What we offer:

• Competitive salary
• Premium Health insurance
• Career and skills development opportunities
• Fun and collaborative team environment
• New modern office space