Customer Support Associate

About Bluevine

Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we’re empowering entrepreneurs to grow with confidence.

Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we’ve been supporting SMBs since 2013, serving over 500,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed.

At Bluevine, you’ll be part of a collaborative, fast-paced team that’s reshaping the future of banking. Ready to make an impact?

WHAT YOU'LL DO:

• Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats
• Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs

• You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer

• Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests
• Meet or exceed performance expectations based on key performance indicators across  customer experience, effectiveness, efficiency and other metrics 
• Identify, resolve, and/or escalate risks and trends that may impact the customer experience
• Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements
• Be adaptable and flexible to support business needs, including short-term scheduling adjustments 
• Be a part of creating a fun and engaging culture 

Core Capabilities or Competencies

• You have a passion for helping people and you love making a difference in the lives of others
• You thrive in ambiguous and rapidly changing environments
• Learning things quickly and making swift decisions is nothing new for you 
• When it comes to managing difficult conversations, you know how to strike the right balance between listening, asking questions, displaying empathy and driving towards optimal outcomes 
• Problems are welcomed challenges and you enjoy helping others resolve issues and learning new things
• You are one of the most technologically-savvy individuals in your network and you are known for adapting rapidly to changing tools and capabilities
• You are excited about starting a career in a fintech company that obsesses about helping Small Business Owners simplify their finances so they can get back to what matters most to them

Experience / Must Haves

• High school diploma or GED required
• 1-2 years of Customer Support experience including client-facing experience 
• Candidates must be 18 years or older and adhere to all job requirements
• Strong written and verbal communication skills 
• Adherence to a specific work schedule, as defined by management - shifts assignments are between 8AM-8PM ET Monday-Friday
• Work in a hybrid environment - In-office 2 days a week and at-home 3 days a week
• Distraction free work from home environment that has reliable internet access - 100 mbps
• Banking and financial experience are a strong plus

New Hire Hourly Pay: $23 / hour (non-exempt)