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Senior Manager, Corporate Systems

Portsmouth, NH

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role

The Senior Manager, Corporate Systems will lead a diverse team of system administrators, developers, and integration engineers. This role will be responsible for overseeing the management of corporate applications, infrastructure, and integrations, ensuring seamless operation, governance, and continuous improvement.  This role requires a strong technical background, leadership experience, and the ability to drive both operational and strategic initiatives in a fast-paced environment.   

This role can be hybrid or 100%, US based - Eastern Time Zone highly preferred 

How you’ll contribute

  • Software Development and Administration  
  • Establish, implement, and enforce software development and administration standards for corporate applications and systems to ensure consistent, secure, and efficient operations.
  • Implement and enforce troubleshooting and problem-resolution processes to ensure swift issue resolution and continuous system reliability.
  • Manage upgrades and enhancements for hosted and cloud-based applications and infrastructure
  • Collaborate with IT and other functional teams to ensure alignment on organizational needs, including data management, system functionality, integrations, and reporting. 
  • Change and Release Management:  
  • Define, implement, and manage the Release Management process to standardize system updates, and ensure that updates and releases follow defined procedures for smooth deployment and minimal disruption.  
  • Lead the Change Advisory Board (CAB) process, ensuring that all proposed changes to systems are inventoried, reviewed, and approved prior to implementation/deployment.  
  • Team Leadership and Development:  
  • Manage and mentor a team of technical resources, including system administrators, developers, and integration engineers.  
  • Foster a collaborative and high-performance team culture, ensuring that talent is developed, skills are upskilled, and individuals are set up for future growth opportunities and career progression.  
  • Provide technical oversight and guidance to ensure best practices in software development and administration.
  • Lead efforts to implement AI tools and techniques within the team to enhance efficiency and reduce errors. 

If you have the attributes, skills, and experience listed below, we want to hear from you

  • Proven experience in corporate systems administration (ERP administration is a must), release management, SDLC processes, and system integrations
  • Proven experience leading and developing technical teams, including developers and system administrators.
  • Hands-on experience with ticketing and work management systems (Jira, or similar platforms) and documentation management/wiki systems (Confluence, or similar)
  • Experience implementing and managing Change Advisory Board (CAB) processes and governance in a corporate IT environment. 
  • Knowledge of on-premise and cloud computing infrastructure and database technologies
  • Deep understanding of release management processes, SDLC best practices, and troubleshooting procedures.
  • Strategic thinker with a focus on both the technical and business implications of decisions.  
  • Ability to drive change and process improvement in a highly complex environment.  
  • Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders.    
  • Passion for innovation and staying current with emerging technologies in IT and software development.  
  • Strong problem-solving skills with the ability to think critically under pressure.  
  • Corporate applications: Microsoft AX or D365 ERP preferred, Procure to Pay tools (Coupa, Ariba, etc.), Travel and Expense systems (Concur, Emburse, etc.), HRIS (Dayforce, Workday, Success Factors, etc.), Finance (Adaptive Planning, etc.), CRM/Sales Ops Platforms (Salesforce, etc.)
  • Coding tools, frameworks and languages (Visual Studio, .NET, C#, X++, etc.)
  • Windows and MS SQL Server
  • Experience in managing or implementing AI-based tools and methodologies in coding and system administration.
  • Minimum of 7-10 years of experience in IT management, including experience managing technical teams such as developers, system administrators, and integration engineers.
  • Bachelor’s degree in Computer Science, Information Technology, or related field. A Master’s degree or certifications in relevant areas (e.g., ITIL, PMP) is a plus.   

#LI-AD1

 

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

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