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Associate Customer Success Manager

Boston, MA

Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.

 

With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and transforms the creation and sharing of assets, inspiring teams, delighting customers, and elevating businesses. 

 

Our  500+ employees, known as ‘Byndies’, together constitute the world’s most extensive pool of digital asset management expertise. We enable more than 1.7M users across more than 3,700 organizations, including Spotify, Puma, Five Guys and Icelandair.


Founded in 2013, we have eight  offices around the globe, including the Netherlands, USA, Spain, UK, Australia and UAE. For more information, visit www.bynder.com.

Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As a Customer Success Associate you will be responsible for the product and partnership success of Bynder's customers at scale. You will interact with customers regularly to drive adoption, provide awareness to all available Bynder resources, ensure on-time subscription renewals, and uncover growth opportunities. The CSA is responsible for all aspects of client account success, including training, adoption, retention, growth and advocacy - all done at scale utilizing tool automation and 1:1 customer meetings. The CSA is the primary point of contact for escalations and is responsible for working in tandem with a team of Account Owners, Managers, Executives, and other cross-functional teams as needed to meet customer and Bynder leadership expectation

The ideal candidate:

  • Is highly self-motivated and passionate about learning in a fast-paced environment
  • Possesses excellent communication skills and has a strong propensity for organization and relationship building
  • Enjoys working cross-functionally and collaborating in a team environment
  • Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously

What you will do:

  • Work with customers to ensure adoption, retention, expansion, advocacy and overall success
  • Ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their platform is optimized for maximum value
  • Strive to increase product adoption, retention and overall customer satisfaction
  • Develop and execute on account / success plans
  • Regularly engage customers on operational reviews to evaluate needs and direction
  • Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
  • Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
  • Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows

What you bring:

  • 1-3 years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
  • Strong communication skills, both written and spoken
  • Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
  • Basic understanding of customer service principles and hybrid observability principles
  • Ability to follow structured process and information entry
  • The ability to work in a fast-paced dynamic environment during tremendous growth
  • Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
  • Excellent organizational, prioritization, and time management skills
  • Experience with other DAM technologies a plus
  • Proficient in SalesForce, Microsoft Office Suite, and Google Suite (Catalyst a plus)

What we offer:

Our beautiful new office in Fort Point, near the burgeoning Seaport District, is open for business but we don’t believe Byndies must be in the office to crush their goals. A hybrid approach creates the best balance. If Byndies feel they are more productive in their home office, they can choose to work in that environment -- in the office or work in a combination of the two.

Benefits and Perks:

  • Fun, casual work environment
  • Flexible vacation policy
  • 401(k) - dollar for dollar match up to 6%
  • Commuter benefits
  • Referral bonus plans
  • Fully stocked kitchen
  • Room to advance in a high-growth tech company
  • Competitive compensation

Our Commitment:

Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.

Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.

All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V

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Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences.  At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better.  At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability  are  valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.

Just as we are never finished innovating, Bynder’s commitment to Being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.

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