Job Application for Customer Experience Officer (Korean Speaking, 6-Month Contract) at CASETiFY

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Purpose of Position

CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.

Job Description

Handle and resolve customer enquiries via social media and email, with timely follow-up and case escalation when needed.
Coordinate with internal teams (Marketing, Operations, etc.) to address customer needs and ensure smooth service delivery.
Monitor daily customer feedback on social platforms (Facebook, Instagram, Twitter) and highlight key issues or trends.
Support supervisor on ad hoc tasks and projects, including simple reporting and process or service improvement work.

Requirement

Tertiary education with at least 1 year of customer service experience.
TOPIK Level 6, plus strong written and spoken English and Chinese skills.
Patient, customer-focused, able to work independently with strong attention to detail and good organization/multi-tasking.
Creative, with a good grasp of the Internet, online culture, and consumer behaviour.
Familiar with major social media platforms (Facebook, Twitter, Discord, Instagram, TikTok); experience is an advantage but not required.
Proficient in Google Docs/Sheets/Slides and Chinese word processing is highly preferred.
Candidates with backgrounds in e-commerce, media agencies, hospitality, or logistics are welcome.

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Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

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Please provide LinkedIn Profile/ Personal Website/ Portfolio.

Where do you find this position opening? (for example: CASETiFY Careers, LinkedIn, job board, career fair, social media, referral, etc)

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What is your salary expectation? (monthly in HKD)

When is your earliest available start date? (DD-MM-YYYY)

Please indicate your Korean language level.

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Have you applied for any roles in CASETiFY in the past 12 months? If yes, what roles have you applied and when did you apply?

Are you a family member, relative or friend of any CASETiFY employee?

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Please specify your current location.

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Are you a Hong Kong Permanent Resident?

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Do you hold a valid work visa/ student visa for Hong Kong?

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If yes, please provide details about the type of visa.

Privacy & Consent *

By submitting my application to CASETiFY, I acknowledge and agree to the following terms: The information I provided is intended solely for the evaluation of my skills and suitability for the applied position. I understand that the CV, portfolio, and any assessments conducted are the confidential and proprietary property of CASETiFY, and I will treat them as such. I agree not to publicly disclose, publish, or distribute any contents related to my application on social media platforms, websites, or any other channels. I acknowledge that CASETiFY reserves the right to evaluate, assess, and make decisions based on the submitted CV, take-home assignment and interview, which may influence my eligibility for further stages of the hiring process. I understand that CASETiFY retains rights to the submitted assignment for internal use. I acknowledge that the take-home assignment does not constitute an offer of employment, and my submission of the assignment does not guarantee employment with CASETiFY. By agreeing to these terms, I confirm that I have read, understood, and accepted the above conditions.

Customer Experience Officer (Korean Speaking, 6-Month Contract)

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