ECM Program Manager

Job Description:

At Akido Care, we are redefining healthcare for underserved communities by addressing the needs of populations with complex medical and social challenges. As an ECM Program Manager, you’ll be at the forefront of this mission, leading teams to provide compassionate, impactful care.

What Success Looks Like

As an ECM Program Manager, you will:

• Ensure case managers meet their required caseload, optimizing care delivery and patient outcomes.
• Build an engaged and resilient team by supporting case managers with burnout prevention and self-care strategies.
• Oversee patient care plans to guarantee they are implemented effectively and meet quality standards.
• Fully train and onboard new case managers within 4 weeks and ensure they manage a full caseload within 6 weeks.
• Maintain a small personal caseload while prioritizing team supervision.
• Collaborate with the Director to meet audit requirements and track team compliance metrics.

Key Responsibilities

• Program Operations
  • Drive team towards quarterly objectives in collaboration with Director. This includes proactively generating ideas to achieve goals and implementing the agreed upon ideas with direct reports.
  • Implement quality improvement initiatives to enhance patient outcomes and operational efficiency in collaboration with Director.
  • Build, manage, and maintain relationships with key partner organizations.
  • Oversee enrollment and disenrollment of patients in alignment with organizational SOPs.
  • Manage program vehicles (e.g., fueling, maintenance, cleanliness).
  • Adhere to budget constraints by managing purchases, vendor relationships, and inventory.
• Team Management and Supervision
  • Approve timecards, time-off requests, and expense reports for direct reports.
  • Conduct regular 1:1s to provide feedback, coaching, and support.
  • Assign new patients to case managers, ensuring balanced and achievable panel sizes.
  • Lead recruitment efforts, including resume screening, interviews, and onboarding processes.
  • Serve as subject matter expert in team dependent topics such as harm reduction, and clinical case management.
• Leadership in Akido best practices
• Facilitate daily huddles, weekly data reviews, and care planning meetings.
• Contribute to monthly all-hands meetings by sharing success stories and showcasing team impact.
• Represent your team in Health Plan Operations meetings with the Director and external partners.
• Training and Development
• Tailor training programs to meet the needs of your team and local environment.
• Mentor case managers, focusing on skill-building, professional growth, and patient care excellence. This includes upskilling staff in motivational interviewing, harm reduction, coaching etc.

Qualifications

Must-Have Skills and Experience

• Deep understanding of Medi-Cal populations, including those experiencing homelessness, mental illness, or substance use disorders.
• Exceptional organizational and time-management abilities.
• Strong interpersonal and communication skills, including team coaching and conflict resolution.
• Familiarity with compliance standards, documentation systems, and data-driven decision-making.

Additional Requirements

• Advanced training in a related field (e.g. Masters in Social Work, SUD Certifications) to demonstrate subject matter expertise in areas like motivational interviewing, substance use disorder management etc.
• Proven leadership experience, preferably in healthcare or social services.
• Valid driver’s license, automobile insurance, and reliable transportation.

Company Overview

Over the past 40 years, Chaparral Medical Group (CMG) has established itself as a leading primary and multi-specialty care provider for California’s Inland Empire. In 2022, CMG joined forces with Akido Labs, a tech-enabled healthcare company, to transform the healthcare experience from the ground up. This partnership joins CMG’s medical services with Akido’s innovative technology to relieve the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families. Ultimately, this means our providers spend more time caring for patients and less time bogged down with administrative work. 

As part of the Akido medical network, we are currently responsible for more than 250,000 patients in Southern California, with plans to expand into new markets across the U.S. We care deeply about the communities we serve and are committed to providing accessible, high quality healthcare that helps our patients and communities live their fullest lives. 

We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you’ll join our team