People Operations Specialist

About Cleo

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

What you’ll be doing:

• You’ll be the face of Cleo! Managing the onboarding of our new Cleople, ensuring they’re set up for success for their first 90 days & looking for ways to optimize the process along the way.
• You’ll help to manage the way we hire & pay people - building key relationships with our payroll, EOR & PEO providers to support our global people infrastructure.
• You’ll support the wider People Operations team to deliver on key projects, collaborating on initiatives including Onboarding, People Dashboards, Tooling Implementation & many more! You'll be a key player in the success of the People Operations deliverables. 
• You’ll be our HR stack whisperer! Working to ensure our systems are smoothly integrated, fit for purpose & our People Data is clean & up to date.
• You’ll be a champion for our People compliance. Managing all employee documentation & supporting our People Partners where needed.
• You’ll be keen to scope out steering opportunities for process improvement, helping to ensure our People workflows are set up to facilitate our scaling team’s needs & delivering a consistent employee experience.

About you

• You have 2-3+ years of experience working in People Operations - you’re able to demonstrate the impact you’ve made on People Processes so far.
• You’ve had exposure to managing payroll.
• You know your HR tech! You’ve been a super user of an HRIS & other People Systems (we use Hibob & Lattice).
• You’ve had some exposure to working across multiple geographies - with exposure to PEO & EOR workings desirable. 
• You have a keen eye for improving processes and have proven experience automating manual workflows.
• You know all about scaling companies - you’ve worked in a high growth, fast paced environment before (tech is desirable).
• You have experience working in a People Team that supports multiple geographies.
• You've got a good understanding of shortcuts & formulas in Excel/Google Sheets.
• You’re super detail oriented & attention to detail is a top skill.
• You’re trustworthy and comfortable managing sensitive issues and data. 
• As a nice to have, you’ll have experience working with subsidiary businesses in Poland. 

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ 
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support. 
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
• Other benefits;
• Company-wide performance reviews every 6 months 
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme 
• And many more!

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If you’re an existing user, you’ll still have access to the app. But some features won’t be available (just for a little while). Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future.