Job Application for Chief of Staff at Cleo

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Job Specification: Chief of Staff at Cleo

Diversity and Inclusion at Cleo

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.

About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we’ve reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the 'Hottest Tech Scaleup' at the Europas.

This is an exceptional opportunity to join a high-growth tech scaleup and make a meaningful impact on our mission to support financial well-being for millions. If you’re ready to push boundaries and drive change, we want to hear from you.

What You’ll Be Doing

Strategic Communications: Work with leaders across Cleo globally to prioritise, align and deliver communications about our most important strategic initiatives to ensure Cleople are informed, engaged, and inspired.
Leadership Alignment: Collaborate closely with senior leadership with divergent perspectives to discuss key issues and work behind the scenes to resolve disagreements, influence outcomes, and enable leader success.
Strategic Planning: Partner with teams developing and executing the company’s strategic vision, helping them translate it into comprehensive communications plans.
Cross-Functional Leadership: Take major initiatives off the Founder’s plate and lead them cross-functionally end-to-end.
Leadership Team Coordination: Bring the leadership team together and run team meetings in lieu of the CEO (prepare the agenda, take notes, assign action items, follow up, and hold owners accountable for rolling out key initiatives and decisions).

A Day in the Life of a Chief of Staff at Cleo

Fixing Problem Areas: Identifying and resolving problem areas across departments. If something doesn’t work, you fix it.
Driving Special Projects: Leading process improvements, large change programs, and major initiatives that shape the company’s future.
Performance Monitoring: Tracking and monitoring department-level performance to ensure alignment with Cleo’s strategic goals.

About You

We’re looking for a rare Chief of Staff that has exceptional people, leadership, and numerical skills. Here’s what we’re looking for:

Experience: 6+ years of proven experience executing and leading in fast-changing, high-growth organisations (ideally in tech).
Leadership & Problem Solving: Be a compassionate leader and a structured problem solver and operator, comfortable working with complexity and agility.
Communication Skills: Experience of (or adjacency to) internal communications processes with exceptional written and verbal communication skills.
Influence & Leadership: A strong leader capable of successfully influencing and leading multiple large cross-functional teams.
Organisational Skills: A doer who is extremely organised and diligent.
Career Ambitions: A next step for you will likely be to found a company, run a division of a company, or take up a principal position at a top-tier VC firm.

Ideal Backgrounds:

Tier 1 Investment Banks (e.g., JP Morgan, Goldman Sachs, Morgan Stanley) or Consulting (McKinsey, BCG, Bain)
Scrappier routes, via successful tech startups in strategy and operations roles will also be considered!

Educational Requirements: Exceptional academics are a hard requirement. A first-class degree from a top university is expected at this level.

What Do You Get for All Your Hard Work?

Compensation: A competitive package (base + equity) with reviews every 6 months. The range for this role is between £100-140k. You can view our public progression framework and salary bandings here: Progression App.
Work Environment: Work at one of the fastest-growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures.
Growth Opportunities: A clear progression plan with opportunities to lead others, challenge the status quo, and own your impact. Always with our complete support.
Flexibility: We treat you as humans first, employees second. Flexibility to structure your day around personal priorities like school drop-offs or dog walks.
Hybrid-First: Join our hybrid-first team, blending the best of both remote and in-office work. We expect team members to be in our London office 1-2 times a week. On Thursdays, lunch is on us!

Other Benefits:

25 days annual leave + public holidays (+ an additional day for every year at Cleo).
6% employer-matched pension in the UK.
Company-wide performance reviews every 8 months.
Equity top-ups for team members getting promoted.
Private Medical Insurance via Vitality, dental cover, and life assurance.
Enhanced parental leave.
1-month paid sabbatical after 4 years at Cleo.
Regular socials and activities, online and in-person.
OpenAI subscription paid for by us.
Online mental health support via Spill.
And many more! Check out our full benefits package here.

Chief of Staff