About Cleo

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

What you’ll be doing

Product Analysts enable Cleo to make better decisions faster. Working as part of a cross-functional team they apply their expertise to drive the future of the business.

You will work with the Operations teams, leveraging rich user and partner data to generate insights that support the commercial direction of Cleo. You will bring a technical, product-led approach to our business model, breaking down every element of revenue and cost in data analysis that informs strategic business decisions.  Working closely with the Customer Service team, you will uncover data-driven insights that help us better serve Cleo’s customers. You will approach all this with an engineering mindset, leveraging automation and best-practice development to ensure processes that power our products run as efficiently as possible. Specifically, you will:

• Enable the efficient performance of our business; understand the ecosystem of our product and conduct analysis to identify high-impact operational improvements
• Define how we quantitatively measure success in Finance,Operations and Customer Service, setting KPIs, designing tracking to analyse what really matters
• Work closely with Customer Service to produce data-driven insights on our biggest customer pain points and how they link to overall company success
• Enhance operational workflows, ensuring service delivery is efficient and scalable
• Build and maintain operational reporting used by commercial teams, product squads, and senior leadership
• Automate the rapid identification and diagnosis of issues in product performance
• Work with internal and external partners in facilitating accurate financial reconciliation between data from different systems
• Build and maintain data models using dbt
• Contribute to frameworks for measuring and analysing LTV / unit economics
• Influence the roadmap of product and business teams through presentation of data-based recommendations to senior product and business leadership

You will be working on a hugely impactful workstream at one of the UK’s fastest growing startups, leveraging data to drive us on the path to net profitability. Your analysis will uncover drivers of business performance and identify new means of boosting the financial performance of the company.

You’ll also sit within the wider data function here at Cleo; a hotshot chapter of 60 Product Analysts, Analytic Engineers, Data Scientists, and Data Engineers with significant industry experience that are at the heart of everything we do at Cleo. You’ll have the opportunity to work with them in building the data platform that is the engine of Cleo’s growth.

About you

• Multiple years experience doing quantitative analysis in a digital product environment
• Comfortable analysing concepts such as LTV, unit economics, gross margin, profitability. Prior analytical experience in customer and product operations domains  is a plus.
• Highly proficient in writing analytical SQL. 
• Avid user of data visualisation tools such as Tableau, Superset, Mode, etc.
• Evidence of success in automating critical data processes
• Experience implementing best practices on data quality, documentation, and governance
• Solid understanding of data modelling principles and tools such as dbt. Prior working experience with dbt is a plus
• Highly motivated to work autonomously, with strong organisational and time management skill
• Strong ability to communicate findings to non-technical stakeholders and to influence the decision-making process

We are looking for a self-starter, focused on results, with demonstrated success in utilising data to drive commercial performance in a digital product environment.

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. This role offers £70K-£90K per annum. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ 
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support. 
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
• Other benefits;
• Company-wide performance reviews every 6 months 
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme 
• And many more!

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If you’re an existing user, you’ll still have access to the app. But some features won’t be available (just for a little while). Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future.