Senior Product Analyst, Commercial

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About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we’ve reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the 'Hottest Tech Scaleup' at the Europas.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

What you’ll be doing

Every person at Cleo cares about building a product customers love and scaling it to millions of people. To build this we need to know our customers and data inside out, in a way that spurs the whole company to action. 

As a Senior Product Analyst in the commercial team you’ll leverage data to chart the path to net profitability at one of the UK’s fastest growing startups. Your analysis will uncover drivers of business performance versus financial targets, and identify new means of growing user LTV and company revenue. Your core responsibilities will include:

• Conducting deep-dive analysis in your product domain (subscription plans) to understand user behaviour and to identify the highest impact areas for growth 
• Building frameworks to define how we quantitatively evaluate product success, setting KPIs, designing tracking to measure what really matters
• Conduct regular A/B tests and causal analyses to determine the impact of product and pricing changes on success metrics
• Building frameworks for measuring and analysing LTV / unit economics
• Projecting company profitability to measurable levels of accuracy
• Building and maintaining company-level reporting used by product squads, leadership team, and the board
• Influencing the roadmap of product teams through presentation of data-based recommendations
• Work with Analytics Engineering to prioritise data modelling needs in your area as well as directly contributing to our transformed data codebase

You’ll bring a technical, product-led approach to our growth and business model, breaking down every element of acquisition and lifetime value - investigating and improving our understanding, running experiments, and working closely with teams across the business to drive these metrics forward.

You’ll also sit within the wider data function here at Cleo; a hotshot team of 50 Product Analysts, Analytic Engineers, and Data Scientists with significant industry experience that are at the heart of everything we do at Cleo. You’ll have the opportunity to work with them in building the data platform that is the engine of Cleo’s growth.

We are looking for a self-starter, focused on results, with a demonstrated success in using analytics to drive the understanding, growth, and success of a product.

About you

• 4+ years experience doing quantitative analysis in a digital product environment
• Comfortable analysing concepts such as LTV, unit economics, gross margin, profitability. Prior experience with financial modelling is a plus
• Highly proficient in writing analytical SQL
• Solid understanding of data modelling principles and tools such as dbt
• Experience implementing best practices on data quality, documentation, and governance
• Strong ability to communicate findings to non-technical stakeholders in a concise and engaging manner
• Avid user of data visualisation tools such as Tableau, Looker, or Periscope
• Highly motivated to work autonomously, with strong organisational and time management skill

What do you get for all your hard work?

• A competitive compensation package (base + equity). You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ - This position is a AX3 level and we can pay £70,000-£90,000 p.a depending on experience.
• Work at one of the fastest-growing tech startups, backed by top VC firms, Sofina, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility: We can’t fight for the world’s financial health if we’re not healthy ourselves. This means all the usual perks but it also means flexibility. We take pride in being a flexible workplace that trusts our Cleople to deliver their best work, giving you the autonomy to structure your day around morning drop-offs to school or daily dog walks.
• Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members to be in our London office 1-2 times a week. On Thursdays, we buy you lunch but you can come to the office on whichever days work best for you!
• Other benefits;
  • Check out our new benefits package here: https://web.meetcleo.com/blog/big-benefits-energy-the-latest-cleo-employee-benefits
  • 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
  • 6% employer-matched pension 
  • Company-wide performance reviews every 8 months e.g every 2 terms, in line with our termly cycles (Jan-April, May-Aug, Sept-Dec):
    • Generous pay increases for high-performers and high-growth team members
    • Equity top-ups for team members getting promoted
  • Private Medical Insurance via Vitality, dental cover, and life assurance
  • Enhanced parental leave
  • 1 month paid sabbatical after 4 years at Cleo
  • Regular socials and activities, online and in-person
  • We'll pay for your OpenAI subscription
  • Online mental health support via Spill
  • And many more!

UK App access: The Cleo app is no longer downloadable in the UK. If you’re an existing user, you’ll still have access to the app. But some features won’t be available. Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future.