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Global Customer Reference Manager

United States

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About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

 

You will own Commvault’s global customer reference program end to end. You are the connective tissue between Sales, Customer Success, Communications, Investor Relations, and our customers -- the person who knows which customer can speak to ransomware recovery on AWS, which one is ready to be quoted in next quarter’s earnings release, and which one will take a peer call from a Forbes Global 2000 prospect on 48 hours’ notice.

You will work closely with the Voice of Customer Manager, who owns content creation and customer storytelling. Your job is to build and sustain the advocate bench that makes their work possible -- surfacing the right customers, earning their trust, and keeping them engaged so stories can be told and references can be placed when it matters most. You will think creatively and try new tactics to scale the program and meet business needs. 

This is a bottom-of-funnel role. The references you source, manage, and activate directly influence late-stage deals, renewals, and the credibility of every external Commvault narrative.

What You'll Do: 

  • Build and own the sales reference program, developing the one-to-one reference process and scalable one-to-many customer references to help sales leverage customer proof at critical moments.
  • Develop a multi-persona reference program across CXO, practioner, and technical leaders from a variety of industries and company sizes.
  • Manage the full lifecycle of peer reference requests from Sales -- intake, matching, customer outreach, scheduling, gifting via Sendoso, and post-call follow-up -- with a target turnaround that keeps deals moving
  • Partner closely with the Voice of Customer Manager to identify customers who are ready to share their story -- flagging strong candidates, providing context on relationship health, and supporting smooth handoffs into the content and case study process
  • Use AI to scale the program and operations -- drafting outreach, matching advocates to opportunities, summarizing reference calls, generating quote variants for Communications, and automating reporting grow and maintain a deep, searchable bench of reference-ready customers segmented by industry, region, workload, use case, and competitive displacement
  • Foster a reference program customer are proud to participate in by building long-term advocate relationships, recognizing customer contributions, and creating thoughtful stewardship practices that keep advocates engaged without overextending them
  • Source, draft, and secure customer quotes for earnings releases, press releases, analyst briefings, and executive keynotes, partnering closely with Communications and Investor Relations
  • Be a trusted cross-functional partner to Account Executives, Customer Success Managers, and Sales Leadership, helping teams identify strong advocate candidates, qualify customer willingness, and build a reference motion that supports sales while respecting the customer relationship.
  • Own the system of record for advocacy in Salesforce, Gainsight, ChampionHQ, and Sendoso -- building the reports, dashboards, workflows, automations, and gifting tracking that scale the program
  • Track and report on program impact: reference requests fulfilled, deals influenced, quotes placed, peer reviews secured, advocate health, gifting attribution, and stewardship coverage
  • Triage urgent, high-stakes requests with judgment -- knowing when to push, when to protect the customer relationship, and when to escalate

Who You Are: 

  • Six or more years in customer marketing, customer advocacy, customer reference, or a closely related field at a B2B technology company
  • A track record of partnering with enterprise Sales teams and closing reference requests under real deal pressure
  • Take a forward-looking approach to reference program design, anticipating how demand, tooling, customer participation, and field needs will evolve as the program scales.
  • A collaborative working style -- comfortable supporting a peer’s content program, sharing customer intelligence generously, and coordinating handoffs without friction
  • Hands-on fluency with AI tools to accelerate program operations -- drafting, matching, summarizing, and reporting -- and the judgment to know where AI helps and where the human relationship must lead
  • Salesforce fluency a must, knowledge of Customer Success platform sis a plus -- comfortable building reports, configuring objects, troubleshooting workflows, and training others. CRM experience is non-negotiable
  • Experience running a gifting program at scale, ideally with Sendoso, including budget management and attribution
  • Strong written communication and editorial judgment to draft executive-ready customer quotes that are accurate, polished, and ready for customers to approve.
  • Calm, professional, and customer-first in every interaction -- you treat advocates as relationships, not transactions
  • Comfort working across time zones with global Sales and Customer Success teams
  • Experience with ChampionHQ, UserEvidence, SmartSheet, Slack, or similar advocacy and project tools is a plus
  • Bachelor’s degree or equivalent experience

You'll love working here because:
•    High income earning opportunities based on self-performance
•    Employee stock purchase plan (ESPP)
•    Continuous professional development, product training, and career pathing
•    Generous global benefits

 

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Thank you for your interest in Commvault. Reflected below is the minimum and maximum base salary range for this role. At Commvault we use broad salary ranges in our job postings to reflect the diverse levels of expertise and experience among our candidates and is not reflective of the total compensation and benefits package. The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role. While the range provides a general idea of the compensation, it is important to note that placements within the range are not automatic and will be carefully considered to ensure a fair and competitive offer. We are committed to rewarding talent and experience.

Pay Range

$93,500 - $163,300 USD

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

 

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