Associate Director, Virtual Programs Daytime

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

About This Role 

We are seeking an Associate Director of our Virtual Program, to lead our team while continuing to participate in patient care. If you are passionate about helping other clinicians grow, and concurrently being given the opportunity to remain an expert in your clinical skills, you would be a great addition to our team.

This is a full-time position that is Monday thru Friday with a typical schedule of 8:30 AM to 4:30 PM CST; however, there may be a need for candidate to work until 6:30 CST when covering for other staff.

What You'll Do:

• Assist Program Director, Senior Director, and SVP in overseeing quality of care in virtual U18/O18 PHP and IOP programs
• Manage clinical team of 8-12 group therapists  
• Conduct and document intakes of new patients to the program
• Oversee the quality of U18 Virtual group therapy programming and therapeutic curriculum through regular group observations and review of patient and family satisfaction surveys and other quality measures
• Ensure that all group therapists consistently provide high quality care to program patients
• Associate Director will be responsible for Key Performance Indicators including patient attendance, days per week attending program, clinical effect size, patient satisfaction, discharges of patients in or out of Zone of Optimal Outcomes.
• Maintain clinical licensure in multiple states: Illinois, home state license, and at least two additional
• Guide team through the implementation of new workflows and protocol changes
• Partner with operations teams to provide rapid access to care for patients and families
• Provide virtual and phone coaching to parents and patients
• Engage in frequent communication and daily huddles with Virtual leadership team
• Cross train to provide support and oversight for O18 Evening Program as needed
• Manage individual caseload of patients from admission to discharge, including correspondence with outside providers and home school to provide clinical information and coordinate care
• Provide virtual group, individual, and family therapy, as needed
• Lead team through crisis management efforts as needed
• Ensure that all documentation and data are tracked/completed in an accurate and timely manner
• Respond to and manage patient satisfaction issues as they arise
• Provide clinical supervision for staff working toward licensure, as approved by Program Director
• Ensure that all program activities are aligned with Compass values and mission statement
• Support virtual team in ensuring that issues related to liability/ethics (e.g., mandated reporting, patient complaints) are addressed quickly and appropriately
• Ensure that virtual programs adhere to all policies and procedures
• Effectively coordinate with other Compass programs and departments
• Coordinate community outreach (ex: provide trainings, cultivate referral sources, conduct tours)
• Actively engage in virtual program development and expansion
• Participate in interviews with Program Director, as needed
• Meet with Program Director on a regular basis for supervision/consultation

Who You Are:

• Licensed Doctorate Level Psychologist or Masters Level Clinician (LCPC or LCSW).
• Clinical experience conducting assessments, individual, family or group therapy experience
• Knowledge and experience of group dynamics utilizing Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT), as well as other empirically supported treatments.
• Experience with patients in crisis
• Program development and implementation experience
• Experience supervising therapists, both licensed and seeking licensure
• Excellent time management
• Ability to juggle multiple demands simultaneously in a fast paced and changing environment

We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply! 

Who We Are 

Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.  

A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities. 

Benefits & Perks 

We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization. 

For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.  

What’s Next? 

Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!