Director, Initiative Excellence

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

About This Role 

We're seeking a skilled Director of Initiative Excellence to join our growing team. In this role, you'll lead Lean transformation projects, promote a culture of excellence and ensure continuous improvement efforts across all Compass sites and cross-functional programs. You'll work collaboratively with our leadership and frontline clinicians; playing a vital part in ensuring top-notch patient care and efficient business operations by eliminating waste and improvement of processes.

This position is hybrid with need, at times, to be onsite across all Compass locations to support process improvement work and attend in person meetings. The hours for this role are: Monday-Friday from 9AM-5PM.

What You’ll Do

• Reporting to the Executive Director of Admissions and Operational Excellence, you will work alongside a cross-functional team to lead projects designed to drive our key initiatives forward. You will manage a team of Deployment Leaders who will be assigned to key projects and geared toward a home-site location.
• Lead the implementation of organizational processes for daily monitoring and auditing of process improvement efforts that impact patient flow and clinical operations to amplify successful key initiatives such as Access to Care, Patient and Family Engagement, Optimal Outcomes and Continuity and Excellence.
• Facilitate Rapid Improvement Events (RIEs)/Kaizen Events and support the development and training of other leaders throughout the organization with Lean concepts and tools
• Lead company-wide projects that support the key initiatives and oversee the management of projects by the deployment leaders
• Lead while “managing through influence”—work collaboratively by gaining buy-in and trust from operational and clinical leaders and staff
• Partner with program leaders in creating documentation, tools, and scalable processes to support Compass’s performance surrounding key clinical initiatives
• Analyze, troubleshoot, and proactively challenge existing processes and workflows – suggest and support implementation of necessary changes to optimize performance and quality of care
• Oversee the implementation and ongoing maintenance and improvement of a huddle system across Compass

Who You Are

• Master’s degree in Social Work/Counseling, Business, or Healthcare Administration
• Formal or informal training in Lean or other/similar process improvement methodologies: Rapid Improvement Events/Kaizen, Green Belt Projects, A3, Project Management, etc.
• Experience in clinical operations, statistics, data informed care.
• Minimum 5 years of supervisory/management experience
• Ability to lead change initiatives, manage resistance, and effectively communicate the benefits of Lean transformation across different levels of the organization
• Have excellent interpersonal and communication skills and ability to communicate effectively across various departments within the organization.
• High level of motivation, independence, and teamwork
• Exceptional time management aptitude, highly motivated and dynamic with need to be flexible and adaptable.
• Capability to coach and mentor teams at all levels, fostering a culture of continuous improvement
• Have the ability to motivate and be part of creating a safe, fun, efficient, positive team-orientated environment
• Comfortable with new technologies
• Strong Excel skills are a must; PowerBI (or other reporting tool) a plus

We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply! 

Who We Are 

Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.  

A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities. 

Benefits & Perks 

We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization. 

For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.  

What’s Next? 

Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!