Senior UX Designer

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture. 

Job Title: Senior UX Designer

Locations: Sofia, Bulgaria

Reports to: Manager, User Interface Design

A quick snapshot…

Senior UX Designer at Conga sit at the intersection of UX craft, strategic research, and systems thinking. This is a senior role with end-to-end ownership across complex enterprise product areas, from early problem framing and user research through interaction design, delivery, and iteration.

The strongest candidates bring a holistic point of view. They understand how users work, how systems are built, and how good design decisions compound over time into products people actually trust. They engage with business context, not just feature specs. They know how to frame a problem, facilitate alignment across disciplines, and hold a high bar for craft without losing sight of what ships.

Here’s what we’re looking for…

• Lead UX design for complex, cross-functional product areas from early problem framing through delivery
• Design for intelligent and automated product experiences including agentic workflows and conversational UI
• Collaborate with engineering to shape architecture decisions across core product experiences that have downstream UX impact
• Plan and conduct strategic user research including interviews, usability testing, and concept validation
• Define interaction patterns that extend the Phoenix design system and ensure consistency at scale
• Communicate design strategy to stakeholders across leadership, engineering, and product
• Working with product teams to identify KPI’s that inform the analytics strategy
• Mentor junior and mid-level designers to elevate best practices and design thinking across the UX team

Required Skills:

• 7+ years of product design with a portfolio demonstrating complex enterprise or SaaS UX work
• Experience designing for AI-powered features: agentic workflows, AI assistants, or automated decision surfaces
• Proficiency in Figma including component architecture, auto layout, prototyping, and design system contribution, plus hands-on familiarity with vibe coding and AI-assisted design tools (Cursor, v0, Bolt, or similar)
• Demonstrated foundation in core UX methods, including user stories, journey maps, wireframes, and mind maps, and the ability to select the right approach for the work at hand
• Able to plan and run user research independently across interviews, usability testing, and concept validation
• Strong communication and facilitation: able to run a critique, align a stakeholder, and write a clear design brief

Nice to haves:

• Familiarity with AI/ML concepts or prompt design as they relate to user-facing product experiences
• Experience contributing to a formal design system; designing for enterprise SaaS software
• Understanding of API or product architecture decisions that affect UX in multi-tenant environments

Keep in mind:

• Based in Sofia, Bulgaria; occasional travel (~10%) for research and team collaboration
• Not a graphic design, marketing, or developer role. Interaction design and systems thinking are core
• Portfolio review will focus on problem framing, process, and articulation of design decisions

Here’s what will give you an edge…

Passion. We know it when we see it. It isn't about saying how much you love design in your most excited voice. It shows up in what you've built, how you think about craft, the opinions you bring unprompted, and the standard you hold yourself to. At this level, it matters.

Craft. You care about details and scale, and you have a clear perspective on what good design looks like.

Influence Without Authority. At the senior level, impact comes from shaping how others think. You know how to build alignment and move organizations forward.

Did we pique your interest?  

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you! 

Preferred Resume Format 

We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly. 

Don’t meet every requirement for the role?   

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.  

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