Account Manager

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

We’re seeking an Account Manager to join our UK team. The Account Manager will report directly to the Director of UK Sales.

What You’ll Do:

• Maintain extensive knowledge of Convene products and locations while building the brand locally and regionally.
• Possess a clear understanding of the Portfolio's business plan, locally, regionally, and globally, ensuring that all personal targets are achieved to meet the overall sales objectives
• Conduct and coordinate thorough site inspections, virtual tours and demos, client appointments, account development meetings, and assist with quarterly business reviews with your key accounts.
• Discover new local meeting and event decision makers, maintain and grow current and prospective clients, referral partners, and new business contacts.
• Rapidly respond to all client enquiries and other communication, and maintain up-to-date account details for all relevant key accounts that you are responsible for.
• Generate, negotiate, and close agreements to client specifications while adhering to internal pricing guidelines.
• Maintain thorough knowledge of competitive sets and relationships with counterparts.
• Attend relevant networking events and host regular familiarisation trips for your accounts in order to maintain, grow, and prospect new business
• Reach and exceed personal targets as well as budgeted goals for financial quarters and the commercial year.
• Cultivate relationships with allocated key accounts through consultative sales efforts to reach and exceed commercial goals.
• Owns and cultivates a number of accounts that are selected based on location, volume, and spend.
• Targeted at sourcing copycat accounts, with a focus on increasing market share across the global portfolio of brands and products.
• Responsible for soliciting and securing repeat business associated with their allocated account deck and pipeline.
• Optimise conversion and adapt the process where required to achieve conversion goals for both new and existing business
• Lead on and process all enquiries in a timely manner, aligned with Convene sales strategy.
• Ensure that, in line with our ‘Client First’ sales approach, all ‘Meet & Greets’ are diarised /scheduled to increase client engagement and potential growth.
• Create, maintain, and, where required, liaise with your Line Manager(s) to build Account Plans for your allocated accounts and to map out organisational structure in order to identify further growth opportunities.
• Support the wider regional sales efforts in increasing market share and optimising value for clients across the portfolio's brands.
• Optimise client experience and maximise revenue opportunities through technology and other event upsells to create additional revenue channels.
• Identify potential accounts which may benefit from a Platform Partnership Agreements (MSAs) that support the organisation’s revenue strategy and growth of the Meetings and Workplace portfolio.
• Aggregate and record key account intel, metrics and feedback in Convene CRM to maximise insight.

What We Look For:

• Minimum 2 years sales sales-related experience
• Experience with physical or virtual events, real estate, or flexible workspaces, a plus
• Excellent written and verbal communication skills
• Strong time management and organizational skills
• Ability to effectively build relationships with clients
• Ability to work well with other team members

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather.  It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers.  With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

We’re Here For You: 

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. 

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