Audio Visual Taskforce Technology Manager

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

 

Taskforce Technology Manager, New York City

We’re seeking a full-time Taskforce Technology Manager to join our AV Technology Operations team in New York City. The Taskforce Technology Manager will report directly to the Senior Director of AV. This is a role that will work both remotely and on property in Manhattan. 

 

What You’ll Do:

The Taskforce Technology Manager will be responsible for the creation, optimization, maintenance, and delivery of critical learning programs that are strategically aligned to Convene’s organizational goals and objectives as well as ad-hoc property operations support. 

In this role you will oversee and develop all training for one or more of Convene’s AV Departments. You will interact directly with senior leadership to define departmental training goals, propose solutions, enter data into our Learning Management System, and provide ad-hoc support to the AV organizational structure at large. 

 

The Taskforce Technology Manager will:

• Collaborate with Subject Matter Experts (SMEs) to analyze functional requirements, define learning objectives, and design and implement training programs
• Leverage learning as a change management tool partnering with key stakeholders and our internal communications team
• Deliver select content to our internal teams, manage surveys to monitor, learn from and improve on our Instructor Led Training offerings 
• Work closely with the AV Operations team to execute on client needs, problem solving where  necessary..
• Manage and track our annual compliance training program and process
• Use Litmos, our Learning Management System, to create, disseminate, and certify team members on eLearning content
• Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, departments, and vendors.
• Assist in any areas of daily operation.

Responsible for Training & Development:

• Cross-train in other functions as needed.
• Assist with developing a healthy employee relations climate, including employee motivation and coaching across multiple properties.
• Participate in collaborative project efforts with both the technology team and other departments.
• Interview and hire prospective candidates for all positions in the department using targeted selection.
• Stay current on industry trends in special events/meetings through benchmarking, trade publications, competitive shopping, and special event conferences.
• Review all departmental SOPs on a quarterly basis and update as needed.
  
  

Reporting

• Completion of weekly/monthly status reports.
• Maintain and uphold Convene’s cultural standards.
• Perform other duties as requested by management.
• Show initiative and drive to solve problems.
• Portray a polished, professional image according to Convene dress code standards.  

What We Look For:

• High school diploma/GED required, Bachelor’s Degree preferred.
• 4+ years’ experience in managing AV and IT equipment and computer software systems.
• Customer service and hospitality experience preferred. 
• Experience in the basic installation, configuration, operation, and administration of operating systems, applications and hardware for Macs, PCs, LANs, servers.
• Proficient in Microsoft Office and Apple iWorks suite of business applications.  
• Experience with LMS applications.
• Flexible, long, and weekend hours are sometimes required.

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary:

Salary Min: $80,000  Salary Max: $87,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

We’re Here For You: 

At Convene, you’ll receive:

Health and Wellness

• Excellent health coverage for you and your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being and support for everyday life
• Fertility & family planning through Kindbody

Time Off and Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support and Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

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