Associate Strategic Account Manager

Coursera was launched in 2012 by Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 175 million registered learners as of March 31, 2025. Coursera partners with over 350 leading universities and industry leaders to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations enable instructors to deliver scalable, personalized, and verified learning experiences to their learners. Institutions worldwide rely on Coursera to upskill and reskill their employees, citizens, and students in high-demand fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. 

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Job Overview:

The Associate Strategic Account Manager is a pivotal role that involves helping Coursera’s partners - both educational institutions and industry partners - succeed on our platform. This role will focus on building strong relationships with these partners, assisting them from their initial starting period to launching their educational content on Coursera and continue supporting them in managing their entire content portfolio. You will also look for ways for these partners to grow further and reach more learners. As an Associate  Strategic Account Manager, you’ll coordinate with multiple different internal teams, particularly marketing, operations and product to ensure that launches of new learning materials go smoothly. You’ll be the single touch point of contact for these partners therefore often providing important information and training to partners, helping troubleshoot any issues that partners face on the platform, and finding innovative ways to increase partner satisfaction. Past experience in account management, content creation/management or a related role would be beneficial in this role. You will be a fantastic communicator and influencer who thrives on solving complex problems, creating processes, launching highly successful content and managing content portfolios.

The Associate Strategic Account Manager will play an integral role in supporting Coursera's strategic partnerships with leading industry and university partners. This role is responsible for day-to-day partner communications, ensuring operational excellence, and assisting with strategies that drive partner satisfaction and content performance on Coursera’s platform.

Key Responsibilities:

• Partner Communication and Relationship Management: Serve as the primary contact for assigned partners, addressing day-to-day inquiries and supporting strong relationships. Understand partners' objectives and expectations to enhance collaboration and satisfaction.
• Operational Coordination: Oversee the onboarding process and content updates for partners, ensuring timely and accurate implementation. Facilitate effective communication between partners and internal teams to ensure smooth operations.
• Content Performance Tracking and Reporting: Monitor and analyze partner content performance metrics, preparing regular reports that highlight key performance indicators and actionable insights to drive continuous improvement.
• Strategic Support and Optimization: Identify opportunities for content enhancement and provide data-driven recommendations that improve learner experiences. Collaborate with senior account managers to implement optimization strategies.
• Revenue Growth and Business Reviews: Drive revenue growth through effective partner relationships and content optimization by conducting annual business reviews focused on retention and the expansion of existing partnerships. Identify opportunities for partners’ growth based on performance analysis.
• Collaborative Problem-Solving and Operational Excellence: Collaborate with cross-functional teams to effectively address partner requests and troubleshoot operational issues. Streamline account management processes to enhance scalability and implement creative solutions that delight partners at scale.

Basic Qualifications:

• 3+ years of experience in account management, partner success, or a related role, ideally within the edtech or B2C sector
• Strong project management skills, with experience managing content launches and coordinating with cross functional teams
• Excellent communication, relationship management, and problem solving skills, with a focus on driving partner success
• Proficiency in using CRM systems (e.g., Salesforce) and data management tools to support account management

Preferred Qualifications:

• Familiarity with education technology, online learning trends, or digital content management.
• Experience working cross-functionally with product, marketing, or analytics teams.
• Level-headed temperament, ability to make quick judgments and defend decisions
• Experience with generative AI for optimizing effectiveness and efficiency

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