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Consumer Lending Underwriting Supervisor

Corporate Office (Central Park)

Pay Range: $81,475.00 - $99,829.00

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

General Purpose of the Position

The Consumer Lending Underwriting Supervisor will lead and manage the Consumer Lending Underwriting team, ensuring the efficiency and sound credit decisions of loan applications in compliance with credit union lending standards. Additionally, the role will involve collaboration with the team members, who will be responsible for strengthening and maintaining relationships with dealer partners to drive indirect loan originations. This position requires a deep understanding of underwriting guidelines, a commitment to delivering excellent service to members, and strong leadership skills to foster a high-performing team while maintaining a clear distinction between underwriting and dealer relationship responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES (includes the following). May perform other duties as requested or assigned.

  • Creates a positive work environment and ensures optimum staffing. Provides direction and leadership to staff with emphasis on delivering excellence in member service, teamwork, and achieving team goals.
  • Supervise and lead the daily operations of the underwriting team, ensuring adherence to credit union policies, procedures, and compliance requirements.
  • Support Member Origination Center team members in the absence of Consumer Lending Supervisors.
  • Review and approve loan applications, including consumer, auto, and other related loans, ensuring that each meets credit union guidelines and policies.
  • Assist in the development and implementation of underwriting strategies, ensuring alignment with organizational goals.
  • Provide support in training, coaching, and mentoring underwriting staff to enhance their skills and performance.
  • Perform quality control audits on loan files, ensuring accurate documentation and risk mitigation strategies are in place.
  • Oversee and provide guidance to the team member responsible for managing dealer relationships, ensuring alignment between underwriting guidelines and dealer expectations.
  • Regularly evaluate dealer performance to ensure compliance with credit union standards, identifying and addressing any concerns or discrepancies.
  • Conduct regular performance reviews, provide constructive feedback, and develop individualized training plans to enhance team members’ skills.
  • Ensure that the underwriting team remains up to date on the latest trends in the auto industry and lending products.
  • Monitor workflow and loan turnaround times, ensuring timely and efficient service delivery to both dealers and credit union members.
  • Stay current with federal, state, and local regulations affecting the credit union and underwriting practices.
  • Ensure that the underwriting process adheres to all regulatory requirements, industry best practices, and credit union standards.
  • Identify and mitigate potential risks in loan underwriting and dealer relationships.
  • Prepare and present comprehensive reports utilizing data analytics on lending activities, portfolio performance, and product development to senior management.  
  • Serves as a primary contact for dealerships regarding various loan-related inquiries and ensures efficient tracking and follow-up of key processes. Supports the team with document gathering and assists in loan participation reviews, buybacks and related tasks.
  • Required to comply with NCUA requirements and register as a Mortgage Loan Originator and keep a current registration in compliance with the SAFE Act
  • Ensures the safety and security of Credit Union employees, property, and member information according to Credit Union guidelines

Requirements

EDUCATION AND EXPERIENCE

  • Bachelor’s degree in finance, Business Administration, or a related field, or equivalent work experience.
  • 5 years of consumer lending underwriting experience, preferably in a credit union or financial institution.
  • 2 years in a leadership or supervisory role.

Knowledge of relevant lending policies, laws and regulations within the financial services industry, financial analysis and loan origination systems.

OTHER SKILLS AND ABILITIES 

Strong leadership, supervisory, and interpersonal skills.  Ability to operate related computer applications and business equipment.  Thorough knowledge of Credit Union loan products and applicable policies and standards.  Ability to apply oral and interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization. Understanding of government regulations and legal requirements involving lending, collections, and related functions.  Familiarity with loan promotions and marketing practices. Knowledge of Regulation B, Regulation Z, and the indirect auto loan market

DIRECT REPORTS

(5) Consumer Lending Underwriters

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is typically required to sit for long periods.  The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop, and reach with hands and arms. The employee will occasionally lift and/or move up to [10] pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  [Limited travel required to visit CU locations as needed.] 

Core Competencies

MEMBER FOCUSED

Seeks and uses first-hand member information to improve products and services. Acts with the member in mind. Is never satisfied.

COOPERATION AND TEAMWORK             

Can inspire and motivate entire units or organizations. Blends people into teams when needed and leverages individuals’ strengths. Willing to balance support for organizational initiatives over own department needs. Can be counted on to exceed goals successfully.

DECISION QUALITY      

Conveys a sense of urgency for arriving at a decision, when appropriate. Has an opinion, takes a stand. Can build upon other’s ideas and facts to form a better decision.

PROBLEM SOLVING       

Seeks opportunities for different and innovative approaches to addressing problems while prioritizing urgent issues. Brings issues to closure. Challenges and supports decisions of direct reports through coaching to the best outcome.

ACTION ORIENTED

Overcomes procrastination through execution. Places a top priority on getting results.

ADAPTABLE

Embraces and drives change. Assists others through transitioning to a new state. Is self-aware of areas of opportunity and strengths.

INNOVATION

Creates an environment that encourages innovative solutions or improvements and fosters experimentation for the benefit of the members. Recognizes and rewards those who take initiative with new approaches and act in a creative manner. Assesses, manages, and takes calculated risks to achieve goals. Constantly looks for ways to improve products, processes, and infrastructure of the organization to enhance employee and member benefit. Stays abreast of current and future trends both in and outside of industry to forecast and build future business vision including on-going evaluation of future directions and associated risks.

STRATEGIC AGILITY

Thinks/plans strategically. Understands the organization’s vision, mission, and goals and can articulate to others. Defines/owns vision/purpose and aligns ideas to inspire others to follow. Looks to the future and adjusts strategic actions and goals based on anticipated future state.

LEADING COURAGEOUSLY THROUGH VISION AND VALUES

Makes decisions and acts in ways consistent with our core values; demonstrates the courage to do what is right despite personal risk or discomfort. Challenges others to make tough choices. Communicates a compelling and inspired vision or sense of core purpose and makes the vision sharable by everyone.

MARKET KNOWLEDGE & COMPETITIVE MINDSET

Knows the basics of the market and business context. Aware of local and national competitors. Understands the similarities and differences of our business model to other financial institutions. Brings forth ideas to keep our business competitive.

FISCAL RESPONSIBILITY

Fosters an environment that encourages fiscal responsibility. Maintains and applies a general understanding of financial management principles to ensure decisions are fiscally sound and responsible. Prepares and manages the budget for area of responsibility. Uses cost-benefit thinking to align priorities. Identifies cost effective approaches. Brings forward any financial concerns to the attention of Senior Management.

 

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. 

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.

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