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Account Coordinator

Toronto

As an Account Coordinator, you support the Client Services Team to expertly manage and grow client relationships. Organizing status meetings, preparing presentations, documenting meeting minutes, coordinating meetings, travel, and expenses requires you to be thorough and detail-oriented—but you’ve got that covered. You’re eager to put your outgoing personality to the test by gaining experience in effective team communication. And you’ll grow in your role with key guidance and mentorship from Account Director(s) and Exec leaders.  

You will:  

  • Develop a trusting relationship with clients and partner agencies.  
  • Represent Critical Mass’s values and mission.  
  • Begin to understand and showcase Critical Mass service offerings.  
  • Organize and set agendas for weekly client meetings.  
  • Assume ad-hoc requests and assist in the coordination, preparation, and promotion of projects and special events.  
  • Prepare appropriate presentations and present data from varying sources.  
  • Liaise with Client Services and Project Management teams.  
  • Schedule meetings and facilitate meeting needs with internal teams, departments, clients, and vendors.  
  • Liaise and communicate on behalf of Client Services department.  
  • Coordinate between agencies regarding client information and document sharing, meeting scheduling, and communication maintenance.  
  • Support Marketing and Business Development department teams as required.  
  • Begin to understand financial literacy per account.   
  • Further develop digital acumen and performance marketing.  
  • Grow your knowledge of digital marketing and trends in the industry.   

You have:   

  • Preferred: prior experience or exposure to professional experience, preferably in an Administrative Assistant / Coordinator role in an interactive environment or advertising agency. This could include internships experience.   
  • Highly proficient skills in Microsoft Office Suite, Powerpoint, and Keynote.  
  • Excellent word-processing skills.  
  • Excellent oral and written communication skills.  
  • A thorough, detail-oriented mindset where organization is prioritized.  
  • Ability to multi-task and meet tight deadlines.  
  • Ability to work well under stress and in a dynamic environment.  
  • An outgoing, self-motivated and assertive personality.  
  • Good balance between working independently and with a team.  
  • Effective interpersonal skills and the ability to be a global thinker.  
  • Ability to proactively and diligently follow up with teams.  
  • Good use of tact and judgment. 

____________________________________________________________________________________ 

What We Offer 

  • Global maternity and parental leave 
  • Competitive benefits packages
  • Vacation, compassionate leave, wellness days, and flex days
  • Access to online services for families and new parents  
  • Hybrid work options 
  • Summer Fridays (off at 3:00 PM local time every Friday) 
  • Diversity and Inclusion Board with 12 affinity groups 
  • Enterprise-wide employee discounts  

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week. The ask stems from our want to: 
 
Strengthen opportunity for continuous learning 
Improve collaboration and team relationships. 
Increase employee engagement 

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly. 

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

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DE&I Questionnaire

Voluntary Self-Identification

At Critical Mass, we are dedicated and determined to build a workforce that reflects the diversity of the communities in which we live and work. It is crucial that every team member can thrive and reach their full potential.

With that said, we’d like to know a little more about you. We ask all applicants to fill out the below voluntary self-identification questions in order to evaluate and improve our recruitment and diversity efforts. Answering is completely voluntary and will not affect the outcome of your application.

The data collected may be reviewed by the Critical Mass Talent Acquisition Team, Human Resources, our Diversity, Equality and Inclusion team, and our executives, but they will neither be reviewed by nor disclosed to anyone else. All the information that you share with us pursuant to this survey will be stored on our secure network servers located within Canada and the United States.  We will only retain this information so long as it is necessary for the purpose that we have described here or as may be required by applicable laws. Thereafter, we will either anonymize the information or delete it entirely.  If you elect to complete this survey, and at any point in the future you wish to retract or amend your responses, or otherwise have any questions about your data, you may contact our Talent Acquisition team at accommodations@criticalmass.com.

As set forth in Critical Mass’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Aboriginal Peoples Definition:

Aboriginal Peoples means persons who are defined as: Indians (more commonly referred to as First Nations), Inuit, or Métis.

Members of Visible Minorities Definition:

Members of Visible Minorities means persons, other than Aboriginal people, who are non-Caucasian in race or non-white in color.
Examples:
Black (e.g. African, Caribbean, Other)
Arab (e.g. Middle Eastern, North African, etc.) 
Asian and Southeast Asian (e.g. Chinese, Japanese, Korean, Vietnamese, Cambodian, Laotian, Thais, etc.) 
West Asian (e.g. Armenian, Iranian, Persian, Egyptian, Turkish, etc.)
Other (e.g. Latin American, Pacific Islander, etc.) 

Persons with Disabilities Definition:

Persons with Disabilities means persons who have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

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