Sales Operations Analyst, CloudKitchens - Bogotá

Who we are 

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.  

What you’ll do

• Collaborate with the RevOps team to implement new processes and tools aimed at enhancing team performance and customer engagement.
• Analyze sales process and Tool Stack (currently composed of but not limited to: Salesforce, RevenueIO, LeanData, etc.)  to propose and implement solutions to common problems.
• Handle basic admin functions of the Sales Tool Stack, such as user maintenance, reports, dashboards, and minor developments.
• Solve ServiceDesk Tickets on Jira / Slack.
• Be an active member of enablement, guiding sales reps through the system and processes when needed.
• Identify, propose, and implement opportunities for improvement in the sales, support, or RevOps processes.
• Assist the Enablement team with full documentation to train on new features.

 

What we’re looking for

• 2-4 years of experience in Sales Operations, Salesforce administration or related roles.
• English  B2+/C1
• Has great communication and strong problem solving skills.
• Thrives working in a fast-paced environment
• Proven track record of improving processes and bringing efficiency

 

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Bogotá office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

 

Ready to join us as we serve those who serve others? 

 

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