Job Application for Level 1 Deskside Support Technician at CCS

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We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

Custom Computer Specialists is looking for a motivated technical professional to join our team as a Level 1 Deskside Support Technician! This person will be responsible for providing first/second level support for incoming help desk inquiries and desk-side support to end users in a large corporate environment. This person will be assisting staff with any technical issues and requests.

What You'll Do:

Handles all incoming calls to the help desk via phone, email & walk-in
First level in-person IT support
Provide resolution and assistance to Windows related problems
Provide resolution and assistance to standard supported applications: MS Office, Browser programs, Antivirus and other supported proprietary applications and systems
Mobile Device Management: ordering, first level issue handling, installations/upgrades, Intune
IT Purchase Requisitioning, Invoicing, pricing of accessories; PO tracking
Asset management: Maintain and constantly improve Asset data
Continuously monitor ITSM ticket queue
Assist with Local AV- i.e. help setup a speaker or help connect to the monitors in conference/training rooms, troubleshoot A/V – PC connectivity issues.
Perform other job-related duties as assigned

What You Bring:

A+ certification
1-2 years’ experience in hardware and software support
Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
Excellent customer service skills
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Strong knowledge of Windows operating systems
Ability to troubleshoot hardware and software problems
Knowledgeable on software installations

#IND

CCS Offers:

Competitive salaries
Comprehensive benefits including:
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

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I understand that this application is only valid for the position applied for at present and that the Company is not obligated to retain or consider this application for future openings. I understand that the Company may conduct an investigation of all statements contained in this application and my suitability for employment with the Company. I also understand that the Company may require that I submit to and pass a drug/alcohol test as condition of employment, and I hereby consent to the same. I UNDERSTAND THAT ANY FALSIFICATION, MISREPRESENTATION OR OMISSION BY ME PERTAINING TO THIS APPLICATION OR ANY RELATED DOCUMENT WILL RESULT IN IMMEDIATE TERMINATION FROM EMPLOYMENT OR REMOVAL OF MY APPLICATION FROM CONSIDERATION. I authorize the Company to secure information concerning my suitability for employment with the Company from all references, former employers, education institutions, public agencies and/or licensing authorities, and for those parties to provide such information to the Company. I hereby waive and release any and all claims I have or may have against any person or entity arising from any request for or gathering or disclosure of such information. I UNDERSTAND THAT IF I AM EMPLOYED BY THE COMPANY, MY EMPLOYMENT CAN BE TERMINATED, WITH OR WITHOUT CAUSE AND WITH OR WITHOUT NOTICE, AT ANY TIME FOR ANY LAWFUL REASON AT THE OPTION OF THE COMPANY OR MYSELF. I also acknowledge and understand that this employment application is not, nor is it intended to be, a contract of employment, and that no manager, supervisor or representative of the Company, other than the President of the Company, has authority to enter into any agreement for employment for any specific period of time, or to make any agreement contrary to the foregoing. BY SELECTING YES, THIS CERTIFIES THAT I HAVE READ AND UNDERSTAND THE FOREGOING AND TO THE BEST OF MY KNOWLEDGE AND BELIEF, THE INFORMATION ON THIS FORM IS TRUE AND CORRECT. BY SELECTING YES, THIS ALSO CERTIFIES THAT I AGREE TO BE BOUND BY THE TERMS AND CONDITIONS IN THIS APPLICATION.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in CCS’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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Level 1 Deskside Support Technician

CCS Offers:

EEO Statement:

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