Associate Director, Patient Navigator Services

Cytokinetics is a late-stage, specialty cardiovascular biopharmaceutical company focused on discovering, developing and commercializing first-in-class muscle activators and next-in-class muscle inhibitors as potential treatments for debilitating diseases in which cardiac muscle performance is compromised. As a leader in muscle biology and the mechanics of muscle performance, the company is developing small molecule drug candidates specifically engineered to impact myocardial muscle function and contractility.

Job Summary:

The Associate Director, Patient & Provider Navigator Services has primary responsibility for overseeing the navigator program in partnership with a 3^rd party supplier and oversee daily REMS operations. The patient and provider navigator team is a non-sales team, focused on supporting patients and healthcare professional offices with product access and reimbursement, affordability programs, mitigate specialty pharmacy issues and provide on-label clinical education support.  This role will be accountable to ensure an optimized experience for patients and caregivers, as well as office staff, including physicians, nurses and office managers who treat and/or support patients with our products. The role will partner with cross-functional internal teams to actively monitor and measure customer experience/satisfaction and execute operational excellence. 

The successful candidate will be responsible for the training, daily operational oversight and leadership of this critical patient/provider support team and REMS operations for the upcoming product launch of aficamten. This leader will have a thorough understanding of the patient medication journey, starting with the prescribing decision and will have experience managing a team. This role will report directly to the Head of Patient and Provider Support Services.

Duties and Responsibilities:

• Act as the single point of contact for the Patient/Provider Navigator and REMS team; establish governance for effective oversight of the service provider.
• Develop and implement solutions to improve the patient medication treatment experience for prescribed products with primary focus on helping patients navigate access and adherence to the product.
• Collaborate with cross-functional teams such as Trade & Distribution, Sales & Marketing, Data & Insights and Medical Affairs to develop and implement the integrated Patient and Provider medication treatment journey.
• Actively manage navigator and REMS performance against set objectives and SLAs and resolve operational issues that may hinder a seamless patient experience and delay a patient from starting therapy.
• Partner with Reporting & Insights function for the standard reporting and insight generation required to monitor performance and drive continuous improvement.
• Support training of the team and ensure compliance with all applicable policies and procedures
• Ensure all relevant policies, SOPs, and work instructions are developed and maintained.
• Responsible for financial management of the function, including budget, contract management, resources and ensuring productivity against impact is delivered.
• This role will be based in Radnor, PA or South San Francisco, CA office; there will be travel required (estimated at 30+% of time) to engage with the Navigator team members and/or customers. 

Education and Qualifications:

• Bachelor’s Degree required
• At least 5 years experience in rare disease and/or patient support solutions (required)
• Experience launching products in biopharma industry (required)
• Prior experience managing outsourced service provider(s)
• Experience in specialty pharmacy and REMS design, launch execution and daily monitoring
• Demonstrated experience of direct leadership of a functional team and/or significant experience leading in-direct teams; including exemplary coaching skills
• Demonstrated leadership skills with ability to drive decision-making and results, ability to meet both the needs of the business and the customer
• Demonstrated problem solving skills with ability to identify, implement and monitor solution outcomes.
• Excellent collaboration and interpersonal skills; able to foster cooperation and lead cross-functionally.
• Excellent written and oral communication skills to effectively convey complex information to stakeholders.
• Effective facilitation skills; appropriately speaks up to raise issues; keeps team and management fully apprised of initiative status and issues
• Demonstrated accomplishments in delivering objectives of new projects/initiatives

Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at Cytokinetics and believe you can add value to our team, we would love to hear from you.

Please review our General Data Protection Regulation (GDPR) policy PRIOR to applying.  

Our passion is anchored in robust scientific thinking, grounded in integrity and critical thinking. We keep the patient front and center in all we do – all actions and decisions are in service of the patient and their caregivers. We champion integrity, ethics, doing the right thing, and being our best selves.

Fraud Warning: How to Identify Impersonated Cytokinetics Job Postings and Offers

Recently, there have been fraudulent employment offers being sent to candidates on behalf of Cytokinetics. Please be advised that all legitimate offers from Cytokinetics will come directly from our official email domain (Cytokinetics.com) and will only be made after completing a formal interview process.

Here are some ways to check for authenticity:

• We do not conduct job interviews through non-standard text messaging applications
• We will never request personal information such as banking details until after an official offer has been accepted and verified
• We will never request that you purchase equipment or other items when interviewing or hiring
• If you are unsure about the authenticity of an offer, or if you receive any suspicious communication, please contact us directly at talentacquisition@cytokinetics.com

Please visit our website at: www.cytokinetics.com

Cytokinetics is an Equal Opportunity Employer