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HR Generalist

Vancouver, Canada

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

Your role

As an HR Generalist, you will support employees' needs and collaborate with leaders to implement effective talent strategies and programs, ensuring employees have the resources and support needed to excel in their roles. You will build deep, trusted relationships that allow you to foster a high-performing and engaged workforce and have a lasting impact on the organization and team. 

This position will be based in our Vancouver, BC Office. This role requires working from Dialpad’s Vancouver office 1-2 days per week. Additional in-office time may be needed for specific projects or events. 

What you’ll do 

  • Supports employees by providing HR guidance on policies and procedures when appropriate.
  • Partner with managers and employees to understand employee relations challenges and facilitate resolution.
  • Support the execution of critical cyclical people programs such as bi-annual performance reviews, quarterly OKR process and engagement surveys. Lead program communications, including content development and training, to ensure clarity on programs.
  • Manage leave of absences for employees based in Canada and UK.
  • Partner with the Benefits team to provide feedback from employees on impactful and relevant benefits.
  • Oversee employee visa applications, in partnership with external immigration counsels.
  • Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions, etc.).
  • Lead new hire onboarding sessions.
  • Partner with People Experience teams (i.e., Talent Acquisition, Learning & Development, Total Rewards, People Operations) to develop and implement talent management and employee engagement programs, including conducting training sessions.
  • Partner with the business to facilitate talent reviews focused on employee growth and development and organizational health priorities.
  • Provide support to Sr HRBPs on programs and initiatives for assigned organization.
  • Provide compensation guidance to leaders for salary actions, including the annual salary review, promotions, and job re-leveling situations.
  • Develop an understanding of key business objectives (OKRs), and key performance indicators, and analyze trends to inform better programs and policies for each organization.
  • Review and analyze business metrics (retention and engagement) with business leaders.
  • Be flexible to fill in gaps on the team where needed.

Skills you’ll bring 

  • Bachelor’s degree or equivalent work experience.
  • 5+ years of progressive HR experience with specific expertise in performance management, program and project management, and employee relations for high-growth technology companies.
  • Previous experience working in a SaaS company preferred.
  • Demonstrated ability to learn business objectives quickly and influence talent and org decisions that impact business outcomes.
  • A self-motivated and results-oriented individual who consistently exhibits optimism, solutions-thinking, empathy, adaptability, persistence, and accountability.
  • Strong knowledge of local legal requirements related to the day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.
  • Strong G-Suite skills, including building Google Slides presentations.
  • Demonstrated ability to provide data-informed insights and recommendations. Strong program management skills.
  • Demonstrated resourcefulness and problem-solving skills, consistently finding solutions and answers, even under challenging circumstances with limited information.
  • Proficient analytical skills with the ability to take direct ownership of interpreting data and using data to recommend solutions and influence decision-making.
  • Experience building trusted relationships across the HR function, executives, managers, and employees.
  • Excellent verbal and written communication skills with an emphasis on tact and diplomacy.
  • Strong work ethic, integrity, and personal responsibility.

Benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. 

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$82,520 - $101,973 CAD

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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