Senior Product Manager

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview

We are seeking a Senior Product Manager to help build world class user experience in our flagship Boards & Leadership product suite. As the Principal PM, you will be responsible for helping define and executing the product vision, strategy, and roadmap for new product and markets that will materially grow our business line. Our products are used by one million users from over 23,000 organizations, including 62% of the Fortune 500, 90% of the FTSE 100 and 83% of the ASX 200 to improve their bottom line, keep pace with stakeholder expectations and create lasting, positive impact on the world.  The ideal candidate will have deep experience building world class user experience, particularly in consumer-facing or B2B2C roles. Additionally, they have strong customer focus, experience in SaaS product management, and a proven track record of successfully delivering data-driven products. Ideally, their past experience includes a mix of startup and Tier-1 tech experience, B2B and Consumer/Mobile. 

Key Responsibilities

• Develop and execute the product strategy for products within the Boards & Leadership Suite, aligning it with the company's overall vision, market trends, and customer needs.
• Define and prioritize the product roadmap based on market research, competitive analysis, customer feedback, and business objectives.
• Lead a globally distributed product team, providing guidance, mentorship, and support to ensure product success. Collaborate with cross-functional teams, including engineering, UX, product marketing, sales, and customer success, to drive product development and ensure successful product launches.
• Be customer centric, using market research, data analysis, and customer interviews to gain insights into customer needs, pain points, and industry trends, and translate them into actionable product requirements.
• Drive good practices across the product team to support our engineering process, including defining user stories, managing feature prioritization, and ensuring timely delivery of high-quality releases, and escalating roadblocks.
• Monitor and analyze key product metrics, track customer feedback, and leverage data-driven insights to make informed product decisions and optimize product performance.
• Champion a customer-centric approach throughout the organization, advocating for user experience enhancements, conducting user testing, and ensuring product usability and satisfaction.

Required Experience/Skills

• Extensive experience in product management (5yrs+), with a strong background in developing and managing world-class user experiences and SaaS products.
• Excellent strategic thinking and analytical skills, with the ability to translate market trends, customer needs, and business goals into effective product strategies.
• Passion for leveraging data and analytics to drive insights, shape the user experience, and deliver value to customers.

Preferred Experience/Skills

• Bachelor's degree in a relevant field.
• Strong leadership and people management skills, with experience in leading and developing high-performing product management teams.
• Strong experience in executive stakeholder management, ability to communicate at the executive & Board level

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}