Senior Product Manager

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview

As a Product Manager at Diligent, you will own your own product roadmap and drive the solution in the right direction by identifying market and customer needs and opportunities. You will be in direct contact with our customers to understand their needs, bring in market insights and data, and communicate with internal stakeholders to ensure the right vision is achieved for individual solutions. Best of all, you’ll be joining a team of dedicated, innovative individuals looking to make a lasting impact.

Key Responsibilities

• Drive the product roadmap and the activity tracking service, through understanding customer needs and evaluating, curating and ruthlessly prioritizing new ideas. Customers may be internal Diligent teams as well as external platfrom users.
• Be the voice of the customer in our product team, by clearly communicating and sharing insights about our customers and how we can get their jobs done better.
• Engage with customers for discovery and validation of new solution capabilities.
• Manage your solution backlog, writing user stories and collaborating with the team on design.
• Collaborate cross functionally with Technical Product Managers, UX (research, design, localization, tech writers), R&D, Product Marketing, Sales Enablement and Customer Communication teams to build and launch new products, develop buyer personas, ensure sales are enabled and more.
• Develop and maintain a strong knowledge of the business domain, applying problem-solving skills to address critical and complex issues to ensure the product evolves to make our customers successful at their jobs.
• Track product performance, user engagement, and outcomes.
  
  

Required Experience/Skills

• You have experience as a Product Manager, preferably with B2B enterprise SaaS experience.
• You have demonstrated success defining and launching excellent products.
• You possess excellent written and verbal communication skills and a strong business acumen.
• You understand the entire software development lifecycle and are experienced in agile cross-functional environments and being a part of autonomous teams.
• You love talking to customers, prospects discussing product and business strategy and do not hesitate to get jump in and get the job done.
• You have demonstrated proven ability to influence cross-functional teams without formal authority.
• You have a data-oriented mindset, and you are passionate about user and performance metrics.
• You have demonstrated a strong ability to define and measure success.
• You are experienced using product management software and best practices.
• You are experienced using process (e.g. Confluence) and workflow software (e.g. JIRA) and best practices.
• You will be working with diverse geographies and time zones as part of a larger Platform ecosystem of products and services.
  
  

Preferred Experience/Skills

You are familiar with applying the Jobs to Be Done framework

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}