Senior QA Analyst

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview

Spend your days making a difference, not just working for a living. We are seeking a detail-oriented and collaborative Senior QA Analyst to join our ESG team. In this role, you will play a critical part in building and validating data quality. You will work closely with all members of the team to create and drive a successful testing strategy for a product. This role requires collaboration, strong communication, out of the box thinking, mentoring and leadership skills and someone who enjoys being part of a pro-active and self-managing team.

Key Responsibilities

• Review and analyze system specifications.
• Work as part of agile team to groom user stories and ensure work items are clear and testable.
• Understand the ESG domain and application to come up with business scenarios for testing.
• Collaborate with QA Engineers to develop effective strategies and test plans.
• Execute test cases (manual or automated) and analyze results.
• Documentation of testing phases, test scenarios/cases and defects.
• Report bugs and errors to development teams.
• Help troubleshoot issues.
• Conduct post-release/ post-implementation testing.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle.

Required Experience/Skills:

• 5+ years experience as a QA Analyst or similar role.
• Experience in project management and QA methodology.
• Familiarity with Agile frameworks and regression testing.
• Ability to document and troubleshoot errors.
• Working knowledge of test management software (e.g., qTest, Zephyr, Xray).
• Attention to detail.
• Ability to work with Product Owners and other stakeholders to understand the customer requirements.
• Having an analytical mind-set and can grasp complex concepts easily.
• Having working knowledge on Jira or any other Agile process management tool.
• You are fluent in English, and you are not afraid of working agile.

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}