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Director, GTM Technology and Operations

New York, New York, United States; Washington, District of Columbia, United States

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

About our Team 

The Diligent Commercial Strategy & Operations team sits at the heart of the company’s growth engine, driving revenue acceleration and operational excellence across our global Sales, Customer Success, Partner, and Marketing organizations. As the architects of Diligent's Go-To-Market strategy, we collaborate with executive leadership to shape data-driven initiatives, streamline processes, and optimize our GTM tech stack. Our team leads critical functions, including Sales and CS Operations, Commissions, the GTM Tech stack and global process implementation—ensuring alignment and efficiency at every level of the commercial organization. Joining this team means being part of a high-impact, strategic group that directly influences Diligent's success and fosters a culture of innovation, performance, and continuous improvement. 

Overview
We are seeking a dynamic and experienced leader to run the strategy and execution of GTM operations and systems, ensuring structural alignment across commercial functions and stakeholders (marketing, sales, partners and customer success). This role will be responsible for driving operational excellence through the effective buildout, integration and optimization of our core commercial technology platforms and will be the primary owner of business requirements and prioritization for Salesforce.com. You will work closely with cross-functional teams across the business to ensure the foundational processes and systems are aligned with our operational goals and business objectives. This is a critical role in scaling our GTM operations, improving team performance, and supporting our growth trajectory. 

What You’ll Be Doing: 

  • Oversee GTM Operations & Processes: Ensure seamless operations across commercial systems by aligning business processes, technology, and teams, including marketing, sales, partners and customers success, to drive GTM success. 
  • Optimize GTM Systems: Drive continuous optimization of the tech stack, pushing the envelope with our vendor technology partners and ensuring systems effectively support our GTM efforts across the pre and post sales funnel  
  • Integrate and Automate Systems: Lead the effort to integrate tools and technologies to create a seamless flow of data and automated workflows across teams, enhancing efficiency and reducing manual processes. 
  • Define and Manage Business Requirements: Collaborate across the Commercial Strategy & Operations teams to establish requirements for Salesforce and other core technologies. Ensure these align with our overarching operational and revenue growth goals, and program manage corresponding projects to delivery. 
  • Ensure Data Integrity and Governance: Develop and enforce policies to ensure data quality and integrity across Salesforce and other key tools. Ensure compliance with data governance standards. 
  • Adopt Best Practices and Emerging Technologies: Stay current on the latest trends and tools in the GTM space, ensuring the tech stack remains cutting-edge, scalable, and effective in supporting business growth. 
  • Security & Compliance: Ensure that systems are secure, compliant with industry standards and regulatory requirements, particularly in the context of enterprise data security and privacy. 
  • Lead Agile Processes: Lead Scrum processes, managing sprints and ensuring timely execution of key projects that support operational goals and business growth. 

 

What You’ll Bring Along: 

  • 10+ Years of Experience: Extensive experience working in GTM functions, including marketing, sales, and customer success operations, with a strong focus on system integration and technology management 
  • Expertise in GTM Technology: Proven track record managing and optimizing technology stacks that support the GTM process. Hands-on experience with Salesforce and other critical sales/cs/partner/marketing platforms. 
  • Cross-Functional Leadership: Ability to lead cross-functional teams and collaborate across departments (Sales, Marketing, Customer Success, IT, Analytics) to ensure alignment and successful execution of GTM operations. 
  • Process Optimization: Strong understanding of business process optimization and automation, with experience redesigning and scaling processes to meet the needs of a growing organization. 
  • Data and Systems Governance: Deep knowledge of data integrity, CRM system governance, and best practices for managing data across multiple platforms. Experience implementing and enforcing data standards. 
  • Agile Project Management: Demonstrated experience leading Agile/Scrum processes, managing complex projects with multiple stakeholders, and ensuring projects are completed on time and within scope. 
  • Leadership and Communication Skills: Strong leadership skills, with the ability to manage teams and engage with both technical and non-technical stakeholders. Ability to proactively communicate complex topics to diverse audiences. 
  • Adaptability & Execution: Ability to thrive in a fast-paced, ever-changing environment, managing multiple priorities and executing efficiently to achieve business goals. 

 

U.S pay range

$151,000 - $225,000 USD

What Diligent Offers You 

  • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
  • We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
  • We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
  • Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

 

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

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