Back to jobs
New

IT Systems & Support Analyst

New York, New York, United States

EMARKETER is the leading research, data, and insights provider for marketing, advertising, and commerce professionals. Our data-centric forecasts and rigorous analysis empower strategic decisions for brands, agencies, media platforms, technology companies, and more. With a strong focus on the transformation of digital advertising and ecommerce, EMARKETER’s forecasts, reports, and benchmarks enable global companies to anticipate tomorrow’s market trends for confidence today. EMARKETER is a division of Axel Springer SE, one of Europe’s largest media companies. 

We’re hiring an IT Systems & Support Analyst to join our IT Operations team at EMARKETER.

The Role and Team:

We're looking for a hands-on IT Systems & Support Analyst to join our collaborative IT Operations team. In this hybrid role, you’ll provide day-to-day technical support while helping manage and enhance our systems infrastructure. You'll work with a modern toolset and partner closely with senior IT staff to improve operations, automate workflows, and support company-wide technology needs.

This is a hybrid role working from our New York City HQ at One Liberty Plaza two times a week.

The Ideal Candidate Is:

  • Motivated by meaningful support work and sees IT not just as troubleshooting, but as an opportunity to make people's jobs easier, faster, and more connected.
  • User-centric and solutions-oriented: You enjoy solving problems for others and consistently bring a helpful, empathetic approach to technical support.
  • A systems thinker with a support mindset: You’re eager to go beyond traditional helpdesk tasks and grow your infrastructure, automation, and systems administration skills.
  • Collaborative and communicative: You work well across departments and levels, and know how to translate technical issues into clear, actionable information.

Key Responsibilities:

  • Serve as the primary point of contact for internal IT support via Jira Service Management, resolving user issues with timely and clear communication.
  • Own onboarding and offboarding processes including hardware setup, account provisioning/deprovisioning, and access coordination across tools like OKTA, Google Workspace, and Active Directory.
  • Manage endpoint lifecycle using Jamf and Microsoft Intune, ensuring devices are compliant and aligned with company policies.
  • Support identity and access controls via OKTA, Azure/Active Directory, and Google Workspace, including group memberships and security policies.
  • Administer and troubleshoot collaboration tools such as Slack, Gmail, Calendar, and Shared Drives.
  • Assist in maintaining infrastructure through basic system admin work in Microsoft Hyper-V, including VM management and documentation.
  • Collaborate on workflow automation and tool integrations across systems like Zapier, Monday.com, and CrowdStrike Falcon.
  • Contribute to internal knowledge bases, system documentation, and IT process improvement initiatives.

Desired Skills & Experience:

  • 3-5+ years of hands-on experience in IT support, with exposure to system administration tasks
  • Strong troubleshooting skills for hardware, software, access, and network issues
  • Familiarity with identity and endpoint management tools such as OKTA, Google Workspace, Azure/AD, Microsoft O365, Jamf, and Intune
  • Comfortable working in cloud environments and using tools like Jira Service Management, Slack, CrowdStrike Falcon, Asset Panda, Monday.com, and Zapier
  • A team player who thrives in fast-paced environments and is excited to grow their technical expertise in systems operations

Salary & Benefits

  • $80,000–$90,000 (dependent on skills, experience, and competencies).
  • Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave.
  • Comprehensive medical, dental, and vision insurance plans.
  • Matched and vested 401(k) plan.
  • Access to financial planning, family planning, mental health resources, and Employee Assistance Programs (EAP).
  • Additional perks: commuter benefits, phone reimbursement, gym discounts, and more.
Salary for the role is commensurate with experience and depends on a number of factors, including a candidate’s qualifications, skills, competencies and experience. 

US pay range

$80,000 - $90,000 USD

About EMARKETER:
 
EMARKETER is the world's leading research company focused on digital transformation. We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age.
 
At EMARKETER, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. EMARKETER is committed to corporate transparency through regular business updates and an always-open line of communication. 

To learn more about what it’s like to work at EMARKETER check out our careers page and life page.

Create a Job Alert

Interested in building your career at EMARKETER? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Which of the following tools or platforms have you actively used in the past 12 months? *
Select...

Candidate Pre-Employment Demographics - US

If you choose to complete this survey - your responses can be used to identify areas of improvement in our recruiting process. This information will be kept secure and confidential (no identifying information is attached to your answers) and will be used solely to evaluate our diversity and inclusion efforts.

Thank You!

People & Culture Team

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in EMARKETER’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.