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IT Systems & Support Analyst

New York, New York, United States

EMARKETER is the leading research, data, and insights provider for marketing, advertising, and commerce professionals. Our data-centric forecasts and rigorous analysis empower strategic decisions for brands, agencies, media platforms, technology companies, and more. With a strong focus on the transformation of digital advertising and ecommerce, EMARKETER’s forecasts, reports, and benchmarks enable global companies to anticipate tomorrow’s market trends for confidence today. EMARKETER is a division of Axel Springer SE, one of Europe’s largest media companies. 

We’re hiring an IT Systems & Support Analyst to join our IT Operations team at EMARKETER.

The Role and Team:

We're looking for a hands-on IT Systems & Support Analyst to join our collaborative IT Operations team. In this hybrid role, you’ll provide day-to-day technical support while helping manage and enhance our systems infrastructure. You'll work with a modern toolset and partner closely with senior IT staff to improve operations, automate workflows, and support company-wide technology needs.

This is a hybrid role working from our New York City HQ at One Liberty Plaza two times a week.

The Ideal Candidate Is:

  • Motivated by meaningful support work and sees IT not just as troubleshooting, but as an opportunity to make people's jobs easier, faster, and more connected.
  • User-centric and solutions-oriented: You enjoy solving problems for others and consistently bring a helpful, empathetic approach to technical support.
  • A systems thinker with a support mindset: You’re eager to go beyond traditional helpdesk tasks and grow your infrastructure, automation, and systems administration skills.
  • Collaborative and communicative: You work well across departments and levels, and know how to translate technical issues into clear, actionable information.

Key Responsibilities:

  • Serve as the primary point of contact for internal IT support via Jira Service Management, resolving user issues with timely and clear communication.
  • Own onboarding and offboarding processes including hardware setup, account provisioning/deprovisioning, and access coordination across tools like OKTA, Google Workspace, and Active Directory.
  • Manage endpoint lifecycle using Jamf and Microsoft Intune, ensuring devices are compliant and aligned with company policies.
  • Support identity and access controls via OKTA, Azure/Active Directory, and Google Workspace, including group memberships and security policies.
  • Administer and troubleshoot collaboration tools such as Slack, Gmail, Calendar, and Shared Drives.
  • Assist in maintaining infrastructure through basic system admin work in Microsoft Hyper-V, including VM management and documentation.
  • Collaborate on workflow automation and tool integrations across systems like Zapier, Monday.com, and CrowdStrike Falcon.
  • Contribute to internal knowledge bases, system documentation, and IT process improvement initiatives.

Desired Skills & Experience:

  • 3-5+ years of hands-on experience in IT support, with exposure to system administration tasks
  • Strong troubleshooting skills for hardware, software, access, and network issues
  • Familiarity with identity and endpoint management tools such as OKTA, Google Workspace, Azure/AD, Microsoft O365, Jamf, and Intune
  • Comfortable working in cloud environments and using tools like Jira Service Management, Slack, CrowdStrike Falcon, Asset Panda, Monday.com, and Zapier
  • A team player who thrives in fast-paced environments and is excited to grow their technical expertise in systems operations

Salary & Benefits

  • $80,000–$90,000 (dependent on skills, experience, and competencies).
  • Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave.
  • Comprehensive medical, dental, and vision insurance plans.
  • Matched and vested 401(k) plan.
  • Access to financial planning, family planning, mental health resources, and Employee Assistance Programs (EAP).
  • Additional perks: commuter benefits, phone reimbursement, gym discounts, and more.
Salary for the role is commensurate with experience and depends on a number of factors, including a candidate’s qualifications, skills, competencies and experience. 

US pay range

$80,000 - $90,000 USD

About EMARKETER:
 
EMARKETER is the world's leading research company focused on digital transformation. We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age.
 
At EMARKETER, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. EMARKETER is committed to corporate transparency through regular business updates and an always-open line of communication. 

To learn more about what it’s like to work at EMARKETER check out our careers page and life page.

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