Product Experience Specialist - Intern

Emergent is reimagining how software gets built. Our vision is to democratize development, enabling anyone with an idea to become a creator and making software accessible to 1 billion people worldwide.

Our autonomous coding agents turn plain-language ideas into fully functional applications that are tested, version-controlled, and deployable in minutes. What once took weeks now happens with a single click.

We’re led by repeat entrepreneurs who have built successful startups before, joined by a world-class team of Olympiad medalists, IIT & IIM alumni, and veterans from Google, Dropbox, and other top product companies. Together, we’re building at the frontier of AI and systems engineering.

With this team, we’re shipping daily and setting new standards for AI-driven software development. In just 10 weeks, Emergent reached 10 million users, making us the fastest-growing AI startup today.

We’re looking for a Product Experience Specialist - Intern who is a tech-savvy problem solver with strong communication skills and lives to delight users. Your mission is to quickly solve user problems, capture critical insights, and help make Emergent known for world-class support. You’ll help users succeed, capture key insights, and shape our product from the front lines.

Why Emergent?

* Change the world, literally: 2025 is the year AI builds, and Emergent has the best AI full-stack engineer product.
* Work, learn, have fun: We’re building the strongest technical team in India. You will shape our culture and be inspired in a place of exceptional talent density.
* Build a unique network: Emergent is a global top AI brand that the world is eager to work with. You will meet and work with some of the most important people in tech.
* Get autonomy and ownership: With lots of things being built, this is a unique opportunity to get ownership and have a true impact on our product.

What we’re looking for
* User-First Mindset: You instinctively advocate for users, building trust and loyalty in every interaction.
* Crystal-Clear Communicator: Whether it’s a concise chat reply or detailed bug report, you communicate warmly, clearly, and precisely.
* Bias for Improvement: Constantly looking for smarter, scalable ways to improve support systems and processes.
* AI Tools Experience: You have strong technical understanding and you are comfortable with AI tools such as Emergent
* Technical Curiosity: Comfortable with modern SaaS tools, APIs, and debugging workflows at a basic level.
* Education: Bachelor’s degree in Computer Science, IT, Engineering, or a related technical field preferred. Other degrees are welcome if you can demonstrate strong technical aptitude, curiosity, and excellent communication skills.

Your responsibilities
* Provide Delightful Support: Solve user problems with speed, warmth, and clarity.
* Debug & Resolve (Engineers): Dive deep on technical issues and implement fixes when needed.
* Curate Insights: Spot patterns in feedback and share actionable insights.
* Improve Docs & Automation: Keep documentation fresh and help refine support automation.
* Be the Voice of the Customer: Make sure user feedback drives product direction.