Senior Site Reliability Engineer - Incident Management/Resiliency (Hybrid)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

 

About Resilience Engineering 

Resilience Engineering is a subset of the Site Reliability Engineering team that strives to foster a culture of continuous improvement through incident analysis, process evolution, and problem-solving. We work closely with teams across Tech, Product, and Operations through our Production Incident process to uncover system weaknesses, learn from failures, and make our technology more reliable.

 

What You’ll Be Doing

In this role, you’ll play a key role in enhancing the resiliency of our systems. Your work will focus on our incident response, reporting and analysis processes, enabling the organization to better prepare for and respond to complex system failures.

You’ll drive efforts to optimize how we manage unexpected outages, from leading real-time incident response to facilitating post-incident reviews. You’ll identify patterns across incidents, uncover contributing factors, and work across teams to recommend long-term solutions that improve our systems' resilience.

 

Your core priorities will be to:

• Lead production incidents as part of our PI PIC (or Incident Commander) rotation after completing training, ensuring clear communication and resolution.
• Capture and maintain detailed documentation of incidents, contributing factors, and learnings in formal incident reports.
• Facilitate and document blameless post-incident reviews that promote learning and continuous improvement.
• Collect and analyze incident data to identify systemic issues, risks, and trends.
• Collaborate with engineering, product, and operations teams to address vulnerabilities and build more resilient systems.
• Drive improvements to how we collect, analyze, and learn from system failures.
• Design and run failure simulations (e.g., mock incidents, disaster recovery exercises) to proactively identify weak points.
• Champion a culture of operational excellence and resilience across the organization.
• Continuously evolve our incident management processes to ensure they scale with our technology and business needs.

What you should have:

• 3+ years of experience in a technology or analyst role (e.g., Software Engineering, Systems, Operations, SRE, or Product).
• A strong interest in how complex distributed systems operate—and how to make them more reliable.
• Excellent analytical and problem-solving skills with a systems-thinking mindset.
• Strong communication skills, both verbal and written, with the ability to tailor messaging to technical and non-technical audiences.
• Experience querying and analyzing data (e.g., SQL, PostgreSQL, Kafka).
• Comfort with ambiguity, and the ability to turn vague problems into actionable insights.
• Demonstrated maturity, sound judgment, and organizational awareness.
• Ability to lead cross-functional teams during high-pressure situations, such as incident response and reviews.

 

Nice to have:

• Experience leading resolution of major system outages or production incidents.
• Experience driving large-scale technical or process changes.

 

Compensation:

This position includes various levels within our career ladder. The actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the ranges shown. 

Budgeted annual salary ranges:

Senior Site Reliability Engineer I: $85,000 - $115,000
Senior Site Reliability Engineer II: $94,000 - $125,000

Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

Benefits & Perks:

• Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. 

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. 

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.