Head of Business Operations

About Enterpret 

As we transition to the world of AI native applications there is one element that matters more than anything - the data.

At Enterpret, we are unlocking the most impactful dataset for businesses - customer feedback. We centralize customer feedback across all sources, like Twitter, Salesforce, Zendesk, Slack, Community Forum, Surveys, and Gong calls, in one place. We use this feedback to build a custom ML model for each customer, and enable analysis like comparing cohorts, and detecting anomalies on feedback on top of it. 

Our customers include companies like Vimeo, Canva, Descript, Notion, Strava, The Browser Company, Loom, and several other Product Led Growth decacorns and F500 companies.

We are backed by Kleiner Perkins, Sequoia Capital India, and Unusual Ventures. Read more about our team, core values, and operating principles - here. 

Role Overview:

As the Head of Business Operations at Enterpret, you will be pivotal in shaping and scaling the operational backbone of our early-stage, high-growth startup. This role requires a combination of strategic thinking, analytical rigor, and hands-on execution to drive revenue growth, operational excellence, and cross-functional alignment. You will work closely with the leadership team to ensure Enterpret’s financial health and scalability while optimizing customer acquisition, retention, and success.

If you thrive in high-impact roles where no two days are the same and want to be part of a company transforming how businesses leverage customer feedback, we’d love to hear from you.

Key Responsibilities:

Revenue Strategy & Operations:

• Lead the operational framework for optimizing the entire customer journey, from acquisition to retention and expansion.
• Develop and manage data management systems to ensure accuracy, insights, and impactful decision-making.
• Align sales, marketing, and customer success teams around cohesive strategies and execution plans.
• Drive revenue forecasting, reporting, and insights to support the leadership team in strategic planning.

General & Administrative Leadership:

• Lead financial planning, budgeting, and cash-flow management to ensure fiscal responsibility.
• Establish and monitor company-wide KPIs and board-level metrics, delivering insights for continuous improvement.
• Identify and implement process improvements to increase efficiency and reduce operational bottlenecks.
• Collaborate with the co-founders to design and enforce best-in-class governance and compliance practices.

Requirements:

• Experience: 7-10 years of demonstrated success in high-ambiguity, fast-paced environments, ideally at a mix of startups and scaled organizations.
• Skills:
  • Proven ability to manage cross-functional initiatives with a bias for execution and results.
  • Strong analytical mindset with the ability to derive actionable insights from complex data.
  • Excellent communication and leadership skills to align and inspire diverse teams.
  • Proficiency in financial modeling, forecasting, and reporting tools.

Benefits and Perks:

• Autonomy and Ownership: Influence and shape the future of an early-stage startup.
• Competitive Compensation: Highly competitive salary and early-stage startup equity.
• Health Coverage: Comprehensive medical, dental, and vision insurance.
• Retirement Plan: Comprehensive benefits package, including a 401(k).
• Time Off: Generous vacation policy to help you recharge.
• Parental Leave: Maternity and paternity leave to support your growing family.

Equal Opportunities

We are an equal opportunity employer. We ensure that none of our employees or prospective employees receives less favourable treatment as a result of age, sex, disability, marital status, colour, race, religion or ethnic origin. Equally we aim to ensure that no such employee is disadvantaged by terms and conditions of employment which cannot be justified.