Current Job Openings

Job Position Summary: The Account Support Specialist is expected to manage an assigned list of Dealers regarding OEM software applications.  This includes supporting onboarding to the software application, recommending customizations to meet the Dealer's needs and goals, and ultimately driving utilization through training and influence on how the software application meets current consumer behaviors.   Responsibilities and Duties: Portfolio Management - This role is a trusted advisor to Dealers regarding the OEM’s proprietary software applications.  To become the trusted advisor, the Account Support Specialist will know how to customize and leverage the applications to achieve the Dealer’s unique goals, and effectively communicate with urgency, empathy, and value.  The Account Support Specialist will drive Dealer engagement and utilization with the platform through best practice training and platform benefits. Project Management - As related to the overall software application onboarding process; the Account Support Specialist will provide pivotal support to not only the Dealer but also OEM Field Representatives and OEM They have required attendance to priority meetings to observe and hold all teams accountable to the prescribed process, ensure milestones are attained, escalating any blockers to onboarding success to pertinent stakeholders.  They also advocate for the Dealer regarding their technical issues or other desires or concerns.  They ensure that the Dealer is technically and behaviorally ready to launch with the applications. Technical Solutions - Dealers and/or the development teams will engage this role to prescribe and develop customized solutions related to Dealer questions and/or issues about the applications.  This role is expected to thoroughly investigate these Dealer questions and/or issues through independent research, asking discovery questions and conducting root cause analysis.  This role requires a continued learning of the applications, Dealership inventory data process, and third-party vendor functionality.  Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.   Qualifications: Ability to work independently as well as in a team environment. Comfortability working under pressure or strict deadlines. Demonstrated ability to solve problems and formulate recommendations. Passion for learning and personal growth. Possess organizational and prioritization skills. Self-starter with a high degree of integrity and professionalism. Understanding of organizational methods, time management process, and project management foundations.   Education and Experience: Bachelor’s degree plus 1+ years work experience or 4+ years work experience in sales, account management, project coordination, project management, or a client focused industry required. 1+ year OEM program knowledge preferred.  1+ year Dealership experience preferred.

Job Position Summary: The Automotive Implementation Advisor is responsible for managing and executing on-site and remote training for automotive dealership clients on software applications, business processes, and best practices. This role requires expertise in automotive accounting or finance to ensure optimal utilization of software solutions. Responsibilities and Duties: Software Implementation & Optimization - Implement and optimize accounting and finance automotive software solutions by assessing dealership knowledge and utilization. Provide process improvement recommendations and develop customized implementation strategies based on dealer needs and business models. Client Training & Engagement - Conduct on-site and virtual training sessions for single, multi-point, and strategic accounts to drive software adoption and utilization. Act as a consultant by identifying workflow gaps, implementing solutions to improve dealership efficiency, sales, margins, and revenue, and partnering with leadership to create implementation plans and advise on software/hardware needs. Product Knowledge & Industry Expertise - Become an expert in automotive retail software applications, including configurations and system functionality, while maintaining awareness of industry trends and best practices. Documentation & Reporting - Complete all required documentation, including implementation agendas, attendance records, reports, and support tickets, while managing travel logistics and expense submissions in compliance with company policies. Team Collaboration & Development - Mentor team members, contribute to department success, and support strategic and operational improvements within the organization. Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization. Location and Travel: This is a fully remote position. Candidates must reside in MI, TX, or FL. Must live within driving distance of a major airport and be willing to travel up to 85% weekly. Qualifications: Excellent interpersonal and presentation skills with the ability to engage diverse audiences. Strong written and verbal communication skills. Ability to consult and problem-solve with dealership staff at all levels. Proficiency in Microsoft Office applications. Self-motivated with the ability to work independently in a fast-paced environment. Education and Experience: Bachelor’s Degree with 4 years' related work experience or 6 years' related work experience. Experience with dealership accounting/finance software solutions preferred. Experience with AP/AR, journal postings, scheduling reconciliation & daily deposits preferred. Experience with automotive software solutions and training programs preferred.

Job Position Summary:  The Automotive Retail Implementation Advisor is responsible for creating customized implementation solutions based on the Automotive Retail Dealer's unique business systems and processes.  This will include developing communication plans between Dealer, Entrega Digital Retail Manager and OEM stakeholders, managing implementation timelines, and executing key implementation steps to ensure the Automotive Retail Dealer optimizes software for utilization and performance post-launch.   Responsibilities and Duties:  Client Engagement - This role is a trusted advisor to Automotive Retail Dealer clients and OEM stakeholders.  The Automotive Retail Implementation Advisor will develop an expert understanding of the client’s unique systems, processes and goals to customize OEM proprietary software.  They will communicate with urgency, empathy, and value.  The Performance Advisor will drive client engagement and utilization with the software through best practice training and highlighting software features/benefits.   Implementation Management - As related to the overall implementation process, the Performance Advisor will create customized communication plans between the Dealer and the Entrega Digital Retail Manager, other internal personnel, and OEM stakeholders.  They will also hold all teams accountable to the tailor-made implementation process, ensuring milestones are attained, and escalating any blockers to implementation success.    Technical Solutions Management – Owning pivotal items in the software implementation process that require an advanced understanding of the Dealer’s native systems and the unique configurations of those systems.  They will create and implement customized implementation solutions to meet the Dealer’s needs as related to their unique business systems, processes and goals. This role is expected to thoroughly address Dealer questions and/or issues by leveraging their advanced knowledge on the software application, independent research and investigation, and conducting root cause analysis.  This role requires continued learning of the software application, Dealership inventory data process, and multiple third-party vendors’ functionality to maintain advanced technical understanding.  Software Utilization and Performance – Proficient at analyzing software performance data to craft strategies for continued improvement for the consumer and Dealer experience.  Expertly utilizing data regarding consumer engagement and common digital marketing analytics as well as technical and website audit data provided by Performance Pros.  Responsible for ensuring assigned Dealers are meeting their determined utilization targets.  Project Delivery Support – Gather and compile implementation data and insights across assigned Dealer network, which includes coordination with team members off-site, to provide Project Delivery team an accurate assessment of progress to goals.  Collaborate with Project Delivery team regarding client deliverables, providing solution minded recommendations to allow us to meet OEM client demands.    Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.  Job Location - This position works full-time onsite at our Troy, Michigan headquarters and remote if in Texas.  As needed, to support Dealer satisfaction and goals, up to 25% travel may be required.  Qualifications:  Technically proficient understanding of Automotive Retail vendors including DMS, CRM, trade-in and digital retailing tools and able to take this knowledge to explain technical tasks and issues to non-technical stakeholders. Ability to successfully acquire this knowledge through Entrega and OEM provided training.  Professional work demeanor, detail-oriented work ethic, and excellent communication skills.    Proven ability to handle difficult conversations with clients and internal teams while still meeting business objectives, resolving issues effectively, and maintaining positive relationships.  Demonstrated ability to solve problems and formulate recommendations to help clients and internal stakeholders achieve their goals.   Comfortable working under pressure and strict deadlines.  Strong organization, prioritization and analytical skills required.    Self-starter with a high degree of integrity and professionalism that possesses strong organization, prioritization and analytical skills.  Proficient understanding of project organization, time management and project management methods.   Ability to work independently as well as in a team environment.   Education and Experience:  Bachelor’s degree required.  Minimum 4 years work experience in sales, account management, project management, technology solutions management, or a related client-focused professional industry, or a proven track record of success in a current internal Automotive Retail role for 1+ years.  Minimum 1 year automotive retail experience preferred.