Digital Store Operator Specialist

The Opportunity

Digital Store Operator Specialist is responsible for handling Store front and back-office configurations and operations, using ESW proprietary merchant and other ecommerce tools.

You’ll become an important member of the client facing team and will be expected to take ownership for the delivery of content, pricing, and product’s catalogue updates. You’ll be a pivotal point of communication, able to provide technical support and expertise when, for instance: designing campaigns, planning sales events, organizing season catalogue updates...

This is a Monday to Friday role. Since some of our clients are based in the US, we require a person happy to work flexible hours. North America region support is organized on a biweekly rotatory basis. The weeks you work during the evening, you will be asked to work until 12 pm and can work fully remote.

Responsibilities:

• Catalog and Product Management: Create and update of the product catalog and prices of the e-store.
• Content Management: CMS related operations, to update creative and copy on the storefront.
• Promotions and Merchandising support: Use ESW merchant tool to configure Discount campaigns, price updates and schedule other CMS related tasks.
• UAT: Perform storefront and feature UAT.
• Trainings: Provide trainings and the know-how on ESW ecommerce tools to your client(s), and creation of supporting documentation.
• Marketplaces: Support marketplace team with North America marketplace operations for one of our clients.
• Reporting: Provide raw data reports using excel and ESW ecommerce reporting tools.
• Mailing: Plan, prepare and execute mass email notifications.

Requirements:

• 1 year plus experience on handling digital store operations, content management and/or marketplaces is preferred although, we are looking for a junior position who wants to be trained in dealing with big brands and large sales.
• Strong Excel Skills is a must, we use it daily for task such as: to organize and review large volumes of data, prepare campaigns, product catalogue updates, coordinate with both internal and external teams.
• All our clients are international clients thus: English is a must, Spanish is a Plus.
• Previous experience using tools such as Magento, Shopify will be valuable, although not a must.
• Candidates with experience using builder.io or similar CMS will be preferred.

You are a real e-commerce enthusiast, with a desire to work and evolve with one of the leaders in the DTC industry.

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

Why join us?

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

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