Clinical Operations Manager

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

About the role

This role includes a healthy mix of immediate and long-term problem-solving in a lightning-fast-paced environment, working with a diverse set of clinical and non-clinical teams. The role is based in Sydney and reports to the Clinical Operations Lead and forms part of Eucalyptus' Clinical Operations function.

The three key pillars in Clinical Operations in practice:

Insights and Incidents

The clinical insights function stands as a cornerstone for ensuring clinical safety and quality at Eucalyptus. Within this realm, our Clinical Operations Associates action audit findings and discern trends associated with prescriber behaviours aligning with the standards set by Eucalyptus. These insights and subsequent actions play a pivotal role in mitigating errors and elevating overall patient outcomes.

The Clinical Operations team shoulders the responsibility of overseeing clinical incidents and complaints. This encompasses the critical processes of triage, effective management, and appropriate escalation, all geared towards ensuring prompt and suitable resolutions. Through these efforts, the team actively contributes to consistently improving the safety and quality of our healthcare services.

Clinical Strategy and Advisory

Clinical Operations plays a pivotal role in supporting pre-launch and launch activities at Eucalyptus, specifically from a clinical perspective. This involves ensuring the successful execution of new market and product launches to enable the realisation of the company's ambitious goals in a very dynamic environment. You’ll help shape the model of care to deliver better patient outcomes.

Additionally, our clinical advisory service entails active engagement in a diverse array of general clinical operations tasks crucial for the seamless functioning of our healthcare services. This varied involvement includes responsibilities such as creating and reviewing clinical materials, conducting research and education initiatives, contributing to product and engine improvements, and actively participating in the New Product Development (NPD) processes. This includes our fulfillment operations and partner pharmacies.

Clinical Governance

Within the realm of clinical governance, Clinical Operations plays a central and essential role alongside our Clinical Director. The team actively engages in upholding critical elements, including accreditation, external engagement, clinical governance committees, and the establishment, as well as the continuous improvement, of robust structures and processes. The collaborative efforts of the team in this domain are indispensable for sustaining and enhancing elevated standards of quality and safety across our global operations.

About the role (What you’ll be doing)

1. Clinical Strategy and Innovation: Be a critical subject matter expert in clinical strategy and operations for new medications, offerings and countries.
2. Quality Improvement: Work closely with our auditing team to implement continuous quality improvement initiatives to improve patient outcomes.
3. Clinical Advisory Support: Be a clinical voice and leader within the business, serving as an advisor for clinical questions and responsibilities from all areas of Euc, including research and reviewing clinical content shared with patients.
4. Practitioner Collaboration and Management: Serve as an escalation point for our remote practitioners and facilitate collaboration between practitioners and internal teams. Ensure timely and effective management and escalation of clinical risks and incidents.
5. Clinical Leadership and Engagement: Act as a representative of Euc at external conferences and meeting with key industry bodies, engaging with stakeholders and fostering professional relationships

About you (Who you are)

• Patient obsessed - you understand and empathise with our diverse patient base; you work with other practitioners to drive quality and safety to ultimately get better outcomes for patients
• Clinically adept - you are confident in your clinical skills and can lead larger clinical teams
• Detail-orientated - you are meticulous and complete tasks with rigour
• Reliable - you’ll have big goals and lots of autonomy; we need to know you can handle it
• Skilled communicator - your thinking and messaging is crystal clear
• Problem solver - you love a challenge and thinking outside the box when approaching big problems
• Resourceful - you can move mountains with only some smarts and a bit of elbow grease
• Transparent - you challenge respectfully, share insights freely and own your mistakes‍
• Passionate - your energy to help people improve their health is infectious

Experience required

• Clinical Background across any discipline 

Why join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll **spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way
• We will invest in your career - You’ll get access to an annual professional development budget, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows. We're championing the next generation of talent – Euc has been recognised in Hatch's Hotlist as a Australia's top employer, as rated by Gen Z's.
• We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling
• We play as hard as we work - You’ll experience our frequently catered wellness themed talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs and quarterly rooftop parties…we know how to let our hair down!
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed, this includes: personal health and professional development leave, a generous parental leave that offers 20 weeks paid leave for a primary carer, additional miscarriage leave (see more on Kin Fertility’s #WeNeedMoreLeave campaign), as well as our Employee Assistance Programme

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.