Strategy & Operations Manager, Menopause

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

What we have achieved so far

🚀 Launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide (Juniper, Pilot, Kin, Software, & Compound).

🌍 Built a team of approaching 500 Eucalypts in 6 countries (🇦🇺🇬🇧🇩🇪🇯🇵🇵🇭🇿🇦) consisting of medical practitioners, engineers, operators and many more functions!

💰 Raised over US$100M funding from the same investors who backed Canva, Uber, and AirBnB.

🇬🇧 In just over 2 years we have grown the Juniper UK brand, which is now our biggest brand globally!

… and we’re just getting started! Read more about our mission to change healthcare here.

What’s Next?

In the UK we are continuing to grow with ambitions to triple our business by the end of the year!

To achieve this, we are continuously building our team of dedicated professionals who are passionate about healthcare, willing to work hard, and committed to investing in others through direct and honest feedback. This collaborative and proactive approach enables us to make impactful changes, improving the health of millions of patients globally.

About the role (What you’ll be doing)

In the UK we run Eucalyptus’ biggest brand, Juniper, and we’ve supported tens of thousands of women in the UK with their weight. So far we’ve combined medication with a tailored nutrition and exercise programme, all with the support of multiple health care professionals (health coaches, dietitians and pharmacists).

Our mission in Juniper is to help women feel like themselves, all year round. We’re doing it by re-designing how we talk about and manage the most prominent aspects of women’s health with a patient first (not doctor or system first) approach. We know there are so many more ways we can support our Juniper members, we want you to help us define how we do this. You’ll start with a deep dive into menopause, given many of our members are menopausal, yet most are not aware of the effective treatment options available.

This role reports directly into the Senior Leadership Team with your key stakeholders being

• Rebecca Holdt, Regional GM, Europe (based in London, UK),
• Nicole Liu, Head of Services (based in Sydney, AU), and
• Benny Kleist, Chief Strategy Officer (based in Sydney, AU)

In this role, you will…

Get to know our patients and the current experience really well

• Delve into the current patient experience, talk to our patients, be in our member community
• Be responsible for collating the insights across our patient facing teams and managing our system of continuous improvement. Setup a framework to prioritise these improvements.

Business case and recommend a course of action

• Deeply understand the problems you are solving. Go deep into the science, effectively leverage our medical experts and understand the space better than anyone else
• Develop a comprehensive business case. Effectively balance commercials with patient empathy
• Define and manage the launch P&L (costs and expected returns)

Execute the plan and be responsible for the results

• Define a localised patient experience that addresses the unique needs of the UK market
• Set metrics for success and develop strategies to achieve them
• Manage a cross-function team to deliver new experiences. This includes team mates in Australia (product and engineering) and London (marketing and patient facing teams)
• Get stuck in - write emails, find partners, hand write the notes that our first patients will receive. Drive speed and quality across the team
• Set up rituals for reporting & accountability, drive stakeholder updates

About you (Who are we looking for)

The individuals who have previously held similar roles (ie launched new brands or markets) have since stepped up to lead global functions and markets. These people are self-motivated, analytical and executional powerhouses, and thrive under pressure to meet ambitious timelines. In turn, we like to entrust ambiguous problems, a huge amount of autonomy and the opportunity to rapidly develop their skills and career. For the right person, this role will be incredibly hard work, and equally lots of fun, rewarding, and ultimately a career accelerator. As our UK business grows ~4x this year, there will be an increasing number of opportunities for the right people to add to the Senior Leadership Team with this role as an intended launchpad.

Skills & Experience

• You have at least combined seven (7) years of experience across a high growth company startup/scale up (preferably D2C), as well as experience working in consulting or investment banking (MBB or bulge bracket investment bank preferred)
• You have built a team, managed people or delivered complex cross functional projects
• Expert problem-solver and detail oriented: You are not fazed by complex problems and are able to offer creative solutions. You think critically and troubleshoot effectively, whether it's resolving technical or operational issues. You know when to ask questions to clarify expectations. You are organised and take pride in the quality of your work. You can design and manage complex processes, follow guidelines, and ensure a high degree of accuracy in your outputs.
• Strong communicator: You are able to align people around chaos using a variety of mediums from written, verbal, and visually. You are an effective active listener and are able to interact with stakeholders in a concise and effective manner. Comfortable with numbers and synthesising data into clear insights and opportunities.
• Executional powerhouse: Strategy is simple, achieving it through flawless execution is what’s hard. Maintaining momentum will require good judgment and acting quickly within a fast-paced environment.

Behaviours & Attitudes

• Patient-first: Possesses an entrepreneurial and ‘patient-first’ mindset, highly driven to reach the best clinical and experience outcomes for our patients
• Ownership mindset and a servant leader: You have a charismatic ‘can do’ attitude. You are motivated by impact and driven by wanting to help others. You go the extra mile to create outcomes for your team, stakeholders, and our patients. We’re still a small team and there will be blurred lines between roles. We will all need to pitch in to get the job done. This includes motivating the team, prioritising what will move the needle and being ready to help others, regardless of task or team.
• Calm, collected and adaptable: You thrive in a fast-paced, chaotic, startup environment where you will need to balance quality with velocity and a MVP mindset. You understand how to to prioritise, manage multiple projects end to end and deliver growth results within a highly ambiguous environment
• Focussed on development: You foster a strong desire to learn and develop. You can easily adapt in a fast paced environment and consider every new experience as an opportunity to learn. You strive for excellence and constantly improve your abilities.

Bonus Points

• Tech-savvy: You have a working knowledge of Google Suite, Slack, Notion, and other productivity and project management tools/apps. You are comfortable with various commonplace technologies and are able to adapt to new systems quickly.
• You have worked in health tech or women’s health
• You have a personal interest in women’s health
• You have domain specific expertise that would contribute to the project (marketing, copywriting, product)

So, why join Eucalyptus?

• Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
• You’ll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
• You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
• We also offer a range of benefits including
  • Your own stake in the business with our employee options program
  • A monthly wellness allowance, for you to spend on whatever wellness means to you
  • A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself
  • 25 days holiday + bank holidays with an enhanced parental leave policy
  • A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties
  • Your own MacBook and more!
• Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here or check us out on Instagram @euc.alypt.us

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.