Senior Product Designer

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 brands (Juniper, Pilot, Compound, Kin & Software) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$150M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

About the work

We are looking for a Senior Product Designer to join our Product and Design team at Eucalyptus. Your squad in particular will be focused on patient engagement and internal admin functionality. It will involve defining, shaping and designing high-quality experiences for our patients via our mobile app, and interfaces that will unlock significant value for other teams to deliver patient-facing experiences. Our team is strongly data-informed, using qualitative and quantitative data to prioritise the biggest opportunities for creating patient and business value. Nonetheless, creativity firmly has its place in the end to end journey from ideation to launch. Your role is critical in defining the requirements and deliverables of a user experience that is engaging, thoughtful and practical for our patients. We don’t just wax lyrical about customer-centricity, “patient first” is a core company value and we work closely with marketing, customer support, our medical team and our patients to deliver high-quality health care.We have ambitious plans to level up our core healthcare infrastructure. Plans involve investing in greater personalisation, higher touch services and support for sustained health outcomes, expanding into more countries, among other exciting strategic moves. As a Senior Product Designer, you will:

• Contribute to the product vision for your team. This will involve working closely with the product lead to envision the future of this product by driving parts of the discovery process through research, competitor analysis and data.
• Envision and design new features and frameworks, working closely with product managers and engineers to transform complex problems into simple, user-friendly and elegant experiences. Illustrate and communicate these features using storyboards, flow charts and sitemaps for a few examples.
• Facilitate customer research including problem discovery and prototype testing to level up usability and produce UX artefacts (customer journey map, sitemaps, user personas).
• Create and facilitate workshops with stakeholders to elicit feedback and ideas, and guide them through their brainstorming and collaboration.
• Continuously iterate on features, using data and customer insights to actively improve our features and champion the patients’ voice.
• Champion best design practices and ways of working. Evangelising design across the Product function and to the wider business via our design guild. Drive and contribute new ways as to how designers work and collaborate with both each other and in their own cross-functional teams.
• Provide guidance and mentorship to junior designers across the business, as well as helping them progress towards their career goals and improving their craft skills.

About you

• Exceptional communicator and collaborator – be able to concisely rationalise your designs and communicate visual concepts, in both verbal and written form. Also able to create clear product design documentation for engineering handoff and collaboration.
• Proficient UI/UX practitioner – familiar with the whole end to end process from user research, personas, journey mapping, wire framing, prototyping, visual design and high fidelity interaction designs.
• Strong design all-rounder – a sound understanding of design principles of layout, typography and visual hierarchy. Attention to detail to make designs pixel-perfect before we start engineering them.
• Practical and outcomes focused – you ensure that your design meets the outcomes / success metrics set at the beginning so that we can balance between delivering the best customer experience & meeting business objectives. Knowing when to move fast to test, learn and iterate for the outcome, or go deep and detailed with a solution that has a calculated level of conviction.
• Be comfortable with ambiguity and change – be able to navigate change and unknowns in a fast paced environment, especially as we delve further into the relatively unknown territory of multi-practitioner telehealth communications.

Experience required

• 5+ years experience in a relevant role (UX/UI, product design, digital design) - bonus points if it’s a B2C company
• Worked within an agile development environment and familiar with writing up design specifications and handover to engineers
• Proficiency with Figma (this is our tool of choice!)
• A design portfolio of web and mobile experiences, including documentation of the end to end design process (any admin experience is a big bonus!)
• Experienced in conducting user interviews, testing sessions, facilitating internal stakeholder workshops, prototyping
• Bonuses: Contributing to a design system, UX research background or specialty

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll **spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way
• We will invest in your career - You’ll get access to an annual professional development budget, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling
• We play as hard as we work - From our annual Eucalympics (Olympic themed decathlon), monthly health & fitness allowances, free weekly barista coffees, funded social clubs, quarterly rooftop parties and weekly catered fireside chats, we know how to let our hair down!
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed, this includes: personal health and professional development leave, a generous parental leave that offers 20 weeks paid leave for a primary carer, additional miscarriage leave (see more on Kin Fertility’s #WeNeedMoreLeave campaign), as well as our Employee Assistance Programme

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.