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Seasonal Bilingual Associate Learning and Development

Miramar, FL, United States

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Operations Training Coordinator

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Operations Training Coordinator will play a critical role in designing, delivering, and continuously improving function-specific training programs that equip our fulfillment and distribution workforce in Jacksonville, Florida.

ROLE OVERVIEW

Fanatics Commerce is seeking an energetic Operations Training Coordinator to join our Operations Training team in Miramar, Florida, collaborating with operations and business partners to ensure Athletes and Fans receive top-tier support. In this dynamic role, you will facilitate and coordinate the delivery of function-specific training programs, maintain training records, and serve as a key contributor to the onboarding and development of seasonal employees across fulfillment, manufacturing, and distribution center operations. The Operations Training Coordinator delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

  • Partner with operations leadership and cross-functional business partners to align training initiatives with fulfillment, manufacturing, and distribution center goals, contributing meaningfully to management team meetings.
  • Observe and evaluate individual trainers and team leaders, providing recommendations that strengthen training efficiency and build a more capable, confident workforce.
  • Work across various shifts and peak season hours, including day and night shifts, to ensure consistent training coverage and support for a diverse workforce.

Fan & Customer Impact (Obsessed with Fans)

  • Facilitate New Hire Orientations (NHOs) that set Athletes and new employees up for success from day one, ensuring they are equipped to deliver exceptional experiences for fans.
  • Conduct and coordinate personal and professional improvement training courses using a learner-centered approach that meets the needs of all employees, regardless of background or experience level.
  • Ensure training programs directly support operational excellence in fulfillment and distribution, enabling faster, more accurate fan order fulfillment.
  • Champion a training environment that is inclusive, engaging, and reflective of Fanatics Commerce's commitment to fan obsession at every touchpoint.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

  • Conduct task analyses to create and validate Standard Operating Procedures (SOPs), ensuring training content is accurate, current, and operationally relevant.
  • Identify opportunities to improve training materials and delivery methods, continuously iterating based on program evaluations and learner feedback.
  • Apply creative problem-solving to adapt training approaches for a diverse, multilingual workforce, including bilingual Spanish/English delivery.
  • Explore the use of digital tools and emerging technologies to modernize training content and improve knowledge retention across the team.

Ownership & Execution (Determined & Relentless Mindset)

  • Create and maintain a robust system for tracking training completion, cross-training effectiveness, and employee knowledge and skills to ensure accountability and visibility.
  • Manage the end-to-end delivery of training programs with strong organizational discipline, ensuring all sessions are facilitated on time and at a high standard.
  • Flex across shifts, schedules, and assignments during peak seasons, demonstrating a relentless commitment to keeping the workforce trained and operations running smoothly.
  • Take ownership of all assigned duties with a determined mindset, proactively surfacing issues and driving solutions in partnership with leadership.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

  • Apply AI and technology to improve efficiency, quality, and outcomes
  • Use data and digital tools to inform decisions and enhance performance
  • Demonstrate curiosity and adaptability in adopting new technologies and ways of working
  • Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

  • Bilingual in Spanish and English is required; must be able to facilitate training and communicate effectively in both languages across all employee levels.
  • Proficient in computer usage, email, and Microsoft Office Suite, with the ability to create and maintain training records and documentation.
  • Strong understanding of fulfillment, manufacturing, or distribution center processes and workflow.
  • Excellent organizational skills and attention to detail, with demonstrated ability to manage multiple training programs and employee records simultaneously.
  • Strong leadership, communication, and presentation skills; comfortable facilitating in a classroom, warehouse floor, and tour environment.
  • Situational leadership experience and the ability to effectively train and engage a diverse workforce across varying shifts and schedules.
  • 6–12 months of experience facilitating adult learning theories and effective training principles preferred; 6–12 months of training or technical writing experience preferred.
  • Physical ability to stand 6–8 hours per day, walk 5–10 miles per day, and lift and carry up to 50 lbs., with the ability to work in a warehouse environment.

Education:

High school diploma or equivalent required.

WORK LOCATION

On-site: Your work location will be onsite in Miramar, FL

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

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