Job Application for Multilingual Customer Service Representative at First National Bank of America

New

First National Bank of America is looking for friendly, motivated individuals to join our call center team as Customer Experience Representatives. If you enjoy helping people and communicating with others, we’d love to hear from you—no prior experience required! We provide the training you need to succeed.

In this role, you’ll be part of a supportive team dedicated to delivering excellent service to our customers. Every day brings something new, and you’ll have the chance to build valuable skills in a fast-paced, positive environment.

What You’ll Do:

Answer incoming calls and messages, helping customers with their questions
Resolve customer requests in a timely and professional manner
Make outbound calls to follow up and provide exceptional service
Create and maintain accurate customer records

What We’re Looking For:

Strong communication skills (phone and written)
A positive attitude and willingness to learn
Ability to manage multiple tasks and stay organized
Basic computer skills (Microsoft Office, Outlook, internet)
Strong attention to detail
Fluency in English, Spanish, and/or Portuguese (preferred, not required)

Compensation:

Hourly pay + opportunity to earn monthly incentive bonuses based on performance

Employee benefits

Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental – Premiums as low as $0.00
Vision – Low premium Plan
Discounted childcare
Pet Insurance
Paid Time Off (PTO)
401k with employer match

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.

First National Bank of America is an Equal Opportunity Employer.

#LI-Onsite

Create a Job Alert

Interested in building your career at First National Bank of America? Get future opportunities sent straight to your email.

First Name

Last Name

Preferred First Name

Country

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

School

Select...

Degree

Select...

Discipline

Select...

Street Address

City

State

Zip Code

This role is a full-time, in-person role at a single location: Our Lansing, MI office. Are you fully available to be onsite every weekday?

Select...

Desired Employment *

Full-Time

Part-Time

What is your desired salary?

Are you 18 years or older?

Select...

Are you legally authorized to work in the U.S.?

Select...

Will you require a VISA Sponsorship to work in the U.S. now or in the future?

Select...

Are you fluent in Spanish and English?

Select...

Are you fluent in Portuguese and English?

Select...

Reason for leaving current or previous employer?

Have you previously worked at First National Bank of America?

Select...

Were you referred by an employee of the company? If so, please list their name below:

If selected to proceed to an interview, are you willing to take two online assessments which are part of our hiring process?

Select...

LinkedIn Profile

**PLEASE READ THE APPLICATION FOR EMPLOYMENT CAREFULLY BEFORE AGREEING TO THE STATEMENTS AND INDICATING YES. BY SELECTING YES, YOU INTEND TO ELECTRONICALLY SIGN THE APPLICATION FOR EMPLOYMENT IN ACCORDANCE WITH THE UNIFORM ELECTRONIC TRANSACTIONS ACT, MCL 450.831 ET SEQ. ADDITIONALLY, BY SELECTING YES YOU INDICATE THAT YOU EXPRESSLY AGREE WITH ALL OF THE FOREGOING AND AGREE TO BE BOUND BY THE TERMS OF THE APPLICATION AGREEMENT TO THE FULLEST EXTENT ALLOWABLE UNDER APPLICABLE LAW.

Select...

Click here to review the Employment Application Agreement

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in First National Bank of America’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Multilingual Customer Service Representative

Apply for this job

Voluntary Self-Identification

Voluntary Self-Identification of Disability