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Marketplace Vendor Partner Success Manager

Remote - USA

The Marketplace Team at Fleetio is expanding and has an opportunity for a Marketplace Vendor Partner Success Manager to join our team. Our Marketplace team operates as a startup within a Series C scale up, focused on driving GMV growth by facilitating a seamless experience that connects our fleet customers with our Marketplace partners. This role will be a key contributor to Fleetio’s growth and requires someone who can leverage their industry knowledge to manage the full lifecycle of a vendor from onboarding to relationship management.

A little about us…Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $144M in Series C in June of 2023 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!

More about our team and company:

Who you are

The ideal candidate for this role is someone who brings an understanding of the operations & business model of national and independent automotive service providers, and enjoys building and managing collaborative relationships to ensure a seamless experience between the fleets and these service partners within our Marketplace application.

This is a position we consider essential to the company’s success. Be sure to mention coffee in your cover letter so we know you actually read this.

Your impact

  • Source, build, maintain, onboard and enhance relationships with a diverse range of marketplace vendors including National, Regional, Mobile and Independent Maintenance Shops.
  • Support and manage seamless onboarding experience for new Marketplace partners.
  • Serve as Tier 2 customer support for vendor issues.
  • Regularly assess success metrics and vendor relationship and work with the vendor on any issues or discrepancies promptly to implement improvements/solutions.
  • Identify and champion process and product gaps, partner needs, and other insights to improve the Partner experience.
  • Collaborate with internal teams including Partnerships, Product, and Support to drive successful outcomes for Partners and Fleetio customers.
  • Be the face of Fleetio to our Marketplace partners, providing leadership within Fleetio on industry trends and emerging vendors.

Your experience

  • Industry Expertise:
    • 3+ years of experience in the automative repair industry with exposure to fleet managed maintenance programs and/or automotive retail fleet account programs.
    • 2+ years in a software company in a customer success/account executive role.
  • Functional Expertise: Activating, onboarding, enabling, and supporting automotive retailers on national fleet maintenance programs (transaction approvals, digital shop tools, billing, etc), or, managing the day-to-day relationship between your company’s national fleet account program and fleet management companies.
  • Sales Exposure: Ability to articulate a value proposition and overcome objections.
  • Cross-functional Collaboration: Ability to work across diverse teams in a matrixed environment.
  • Adaptability: Comfort in dealing with the ambiguity and pace of working in a fast-paced startup-within-a-scaleup environment.
  • Communication Skills: Excellent verbal and written communication skills.
  • Analytical Skills: Solid analytical, decision-making, and problem-solving skills.
  • Proactive Mindset: Proactive, hands-on mindset with solid time management skills and ability to manage products and meet deadlines.
  • Relationship building: Ability to establish and maintain a constructive, positive, and collaborative relationship with partners, coworkers, and vendors.
  • Technical proficiency: Highly proficient in computer skills, including Google Suite, Slack, CRM, and software/channel sales tools.
  • Core Values: Embody our values of intelligence, intensity, integrity, and ownership.

Considered a plus

  • ASE Certification, Current or Past.
  • Experience with the Automotive Repair Industry.
  • Fluent in French (Nice to Have, not a Requirement).
  • Experience supporting software product development teams with voice of vendor partner feedback to improve vendor partner experience.

 

Benefits

  • Multiple health/dental coverage options
  • Vision insurance
  • Incentive stock options
  • 401(k) match of 4%
  • PTO - 4 weeks
  • 12 company holidays + 2 floating holidays
  • Parental leave- birthing parent (12 weeks paid) non-birthing (4 weeks)
  • FSA & HSA options
  • Short and long term disability (short term 100% paid)
  • Community service funds
  • Professional development funds
  • Wellbeing fund - $150 quarterly
  • Business expense stipend- $125 quarterly
  • Mac laptop + new hire equipment stipend
  • Monthly catered lunches
  • Fully stocked kitchen with tons of drinks & snacks
  • Remote working friendly since 2012 #LI-REMOTE

Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500. 

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