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Patient Engagement Specialist, Registered Nurse

Remote, United States

About Us

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

About The Role

Do you have a passion for transforming healthcare and making a difference in the lives of your patients?

Do you believe that patient care goes beyond the traditional methods and want to bring fresh, creative solutions to the table?

If so, we want YOU to join our team and help us shape the future of patient care. Being part of a transformative organization where you'll be at the center of care for patients to improve their health outcomes. We lean heavily on how we do as a group and everyone contributes to hit our targets. We care about the yields (aka ability to convert to engagement) and not just over total outbound metrics.

Galileo’s care model boasts outstanding patient satisfaction with interdisciplinary, team-based care. We’re not your average primary care group - our providers, support teams, social workers, analysts and staff collaborate to ensure patients receive the care they need. In addition, our highly-rated digital health application makes expert primary and specialty care affordable and accessible to all.

This is a remote, full-time position at 40 hours/week. The core working hours will be between 11:30am-8pm ET, Monday through Friday with a requirement of 1 weekend day coverage per month.

Here’s what you’ll do:

  • Telephonic outreach, including cold calls, to patients for post discharge assessments of clinical symptoms, barriers to medication adherence, safety concerns, social needs
  • Educate and coordinate preventative health screenings
  • Perform chronic disease management and medication adherence education
  • Navigate conversations with patients seeking insight on Galileo’s care model
  • Facilitate the coordination of care between health care services, including hospital/ED care, pharmacies and community providers to improve patient outcomes
  • Develop an understanding of various health plan contracts / goals, Galileo markets, and needs of various patient populations
  • Be accountable to performance targets as an individual contributor
  • Collaborate internally with Engagement and Population Health leadership to improve population outcomes

Physical Requirements:

Employee must be able to meet the following requirements with or without a reasonable accommodation: This is primarily a sedentary position. Physical requirements may include lifting up to 10 pounds, manual dexterity, near/far visual acuity, keyboarding, the ability to hear, understand, and distinguish speech, sitting, standing, walking, and screen usage 8 or more hours per day.

Compensation:

$46/hr (regular hours) and $55/hr (premium hours)

Benefits:

  • Medical / Dental / Vision insurance
  • Flexible Spending Account
  • Health Savings Account + match
  • Company paid STD/LTD, AD&D, and Life insurance
  • Paid Family Leave
  • Paid Time Off
  • 401K + match

About You

We look for passionate Registered Nurses who are invested in solving complex problems that impact millions of lives and are excited about fixing what’s broken to improve care quality and health outcomes for everyone.  We believe in a culture that fosters teamwork, excellence, and sound decision-making—one that is based on mutual respect and trust. 

We would love to hear from you if you have the following or equivalent experience:

  • 2+ years of experience in population health, case management, or primary care with Medicare and Medicaid populations with complex chronic conditions
  • Nurse Licensure Compact (NLC) required
  • Active RN license(s) in NV, MI, MN, OR, CA, MA, CT or IL a plus
  • Highly culturally competent with diverse populations
  • Tech savvy and effective communicators with EMR systems
  • Comfortable with using technology and various applications to deliver care to patients virtually
  • Eager to offer suggestions for improvements and able to problem solve on the go
  • Excellent written and verbal communication skills
  • Thrive in a flexible start-up environment where changing workflows, systems, and tools may be frequent.
  • Familiarity with Population Health and HEDIS quality gaps in care preferred
  • Bilingual in Spanish is a bonus!

How We Hire

Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.

We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

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