Client account manager

Employee Applicant Privacy Notice

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

The role: 

The Client Relationship Manager will be responsible for managing and strengthening strategic relationships with clients, serving as the primary point of contact to ensure their satisfaction and success. This role involves developing tailored account plans, proactively resolving issues, identifying growth opportunities, and collaborating with internal teams to deliver exceptional client experiences. Additionally, the role focuses on implementing communication strategies, monitoring performance metrics, and identifying industry trends to keep clients informed and engaged.

Key Responsibilities:

• Manage client relationships and develop customized account strategies.
• Resolve issues proactively and monitor key performance metrics.
• Identify upselling and cross-selling opportunities to drive growth.
• Provide consistent updates on product enhancements and market trends.
• Collaborate with internal teams to ensure seamless client experiences.

Qualifications:

• Proven experience in similar roles, preferably in banking or fintech.
• Strong industry knowledge and analytical skills.
• Excellent communication skills with the ability to manage long-term relationships.
• Proactive mindset and ability to thrive in fast-paced environments.

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Galileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.