New

Senior Manager, Billing Operations

Remote, Americas

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

About the role

The Senior Manager, Billing is a strategic leadership role focused on optimizing billing operations and enhancing system integrations, particularly between Salesforce and Zuora. Responsible for shaping the billing department's strategy, policies, and procedures, this role involves managing a broad range of functions from data management and billings to ensuring audit compliance and process improvement. The Senior Manager will lead a dedicated team of Billing Managers and ICs, driving operational excellence, fostering collaboration across various departments, and maintaining high standards of staff performance and productivity, all while upholding the GitLab's strategic goals and standards.

What you’ll do:

As the Senior Manager, Billing, your primary responsibilities will include:

  • Lead Billing Operations: Oversee the entire spectrum of billing operations, ensuring a seamless, efficient, and accurate billing process.
  • Strategic Planning and Execution: Develop and implement comprehensive strategic plans, policies, and procedures for the billing department in alignment with the organization's long-term goals.
  • System Integration and Management: Manage and optimize the integration between Salesforce and Zuora. Ensure the stability, reliability, and performance of this critical integration, addressing any issues proactively.
  • Data Management and Reporting: Enhance the effectiveness of Zuora Billing data management. Oversee quotes, opportunities, contracts, dashboards, and reporting, ensuring data accuracy and insightful analysis.
  • Audit Compliance and Process Improvement: Ensure all billing-related functions are in compliance with audit requirements. Proactively manage and maintain control objectives, constantly seeking opportunities for process optimization.
  • Team Leadership and Development: Lead, motivate, and support the Billing staff to achieve peak performance and productivity. Oversee HR-related functions, including scheduling, performance evaluations, and the hiring/termination process.
  • Collaboration and Problem Solving: Work closely with Billing Operations (GPO), Sales Operations (Deal Desk), Accounts receivable, Revenue, IT, Sales, and other internal stakeholders to resolve systemic discrepancies, tackle complex billing challenges, and develop enhancements to improve efficiency and effectiveness.
  • Strategic Advisory: Provide strategic insights and guidance on the billing operations' alignment with the organization's objectives, identifying opportunities for growth and improvement.

What you’ll bring

To excel in the Senior Manager, Billing role, you are expected to bring a blend of experience, skills, and personal attributes that will drive the success of our billing operations. Here's what we're looking for:

  • Experience and Expertise: A minimum of 5 years of experience in managing a Billing team. .At least 3 years of experience with Zuora and Salesforce, with a deep understanding of the entire quote to cash process.  Experience in leading a remote global team is preferred
  • Educational Background: A Bachelor’s Degree in Finance, Accounting, or a related field is preferred, underpinning your strong understanding of billing and financial concepts.
  • Strategic and Operational Excellence: A proven ability to perform strategic planning and priority setting for a billing department. A demonstrated track record of improving processes, solving complex problems, and implementing solutions that enhance operational efficiency.
  • Leadership and Communication: Strong leadership skills, with the ability to coach, motivate, and inspire your team to achieve excellence. Excellent verbal and written communication skills, coupled with the ability to collaborate effectively with cross-functional teams.
  • Analytical Prowess: Strong analytical and problem-solving skills, enabling you to navigate complex billing scenarios and drive continuous improvement.
  • Technical Proficiency: A solid working knowledge of business systems, particularly Zuora Billing and Salesforce CRM. Proficiency in the Google Suite (Gmail, Docs, Sheets, etc.), and familiarity with Slack is preferred. Ability to work with GitLab for efficient collaboration and version control.
  • Resilience and Adaptability: The capacity to work under pressure in stressful situations while adhering to firm deadlines, showcasing your resilience and adaptability.

About our team

The Billing Operations Team at GitLab is the cornerstone in our global order-to-cash process, ensuring precision and efficiency. Our team, managed across EMEA/APAC and AMER, comprises Senior Analysts and Analysts positioned globally, each bringing a unique set of dynamic skills and varying levels of subject matter expertise in all billing segments. We are a detail-driven team, consistently exceeding our Key Performance Indicators (KPIs) including 'days to invoice' and maintaining an impressive accuracy of billing at 95%+ month over month. Our approach is data and results-driven; we're committed to continuous improvement, always aiming to better our performance month over month.

Our ethos is built on inclusivity and support, fostering an environment where teamwork is not just encouraged but prioritized. We understand that collective success is achieved through collaboration, not competition, and we steer clear of the blame game, focusing instead on solutions and progress. This collaborative spirit extends beyond our team, as we work closely with Sales, Deal Desk, Accounts Receivable, and Revenue Operations to ensure a seamless and integrated approach to our billing operations. Our team is a crucial component in GitLab's commitment to operational excellence, and we take pride in our role, driving the company's success through meticulous and efficient billing management.

How GitLab will support you:

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

 

 
Remote-Global

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range

$94,100 - $168,000 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in GitLab’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.