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Senior Sales Engineer

Austin | Chicago | New York City | Salt Lake City | San Francisco

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

Location: This position is a hybrid-based role (office and remote).

The mission of our Sales Engineers at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes. As a Senior Sales Engineer, you will be instrumental in creating raving fans among our prospects and customers. Your focus will be on helping them understand how our platform can drive their strategic business initiatives across the organization.

RESPONSIBILITIES
  • Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor.
  • Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users.
  • Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology.
  • Assist prospects and customers with Business Assessments (POCs, Pilots).
  • Execute the build and delivery of outcome-based demos and solution architecture diagrams for customers that have highly complex use cases.
  • Craft content to show customers how to leverage Gong for specific use cases.
  • Solution complex business and technical requirements and explain them in simple terms.
  • Assist with RFPs and questionnaires in the context of sales cycles.
  • Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Services, Product Management, Engineering) in order to get deals across the line.
  • Partner with and support Marketing on demand gen activities (webinars, conferences, events).
  • Contribute reusable assets to the Sales Engineering team and the company at-large.
  • Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies
QUALIFICATIONS 
  • 4-6 years of customer facing experience in a sales engineering role (pre-sales) or a combination of sales engineering and other relevant work experience.
  • A passion for serving the customer, which has played out in customer-facing pre-sales/sales roles; ideally sales engineering.
  • Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
  • Experience with data flows, AI & ML concepts, analytics, APIs / webhooks, or JSON.
  • Understanding of security and privacy pertaining to SaaS systems.
  • Understanding of essential sales workflows, including Forecasting and Prospecting.
  • Knowledge of go-to-market (GTM) sales team personas.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and teamwork skills.
  • Passion for technology and problem solving. 
  • Able to make the complex sound simple!
PERKS & BENEFITS 
  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.

The annual OTE for this position is $160,000-$180,000 OTE. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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