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Senior Manager, GTM Services (Professional Services)

Austin | Chicago | New York City | Salt Lake City | San Francisco

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

We are seeking a dynamic Senior Manager, GTM Services leader who enjoys leading a team focused on scoping and positioning Professional Services offerings to fit the needs of both new and existing Gong Customers.  This role is responsible for driving bookings and revenue, maintaining healthy margins, and ensuring customers maximize value from software investments. The ideal candidate will bring a consultative sales approach, deep understanding of enterprise SaaS delivery, and proven success in selling high-value professional services engagements.

Your team will have an extraordinary opportunity to shape and evolve our Pre Sales solutioning processes and methodology. This individual and their team will educate clients about our vision and partner with internal teams, Gong prospects and clients to lead strategy and sales of professional services. You and your team will provide a consultative approach to drive implementation and post go-live strategies leveraging the entire Gong services portfolio.

RESPONSIBILITIES
  • Sales Strategy & Revenue Growth
    • Own the full sales cycle for professional services opportunities globally - discovery, solution scoping, proposal development, and closing.
    • Partner with account executives, customer success managers, and delivery leaders to identify, position, and sell implementation and post–go-live service offerings.
    • Achieve and exceed services bookings targets revenue, margin, and attach rate targets.
    • Maintain an active pipeline of opportunities and accurate forecasting in SFDC.
  • Consultative Solution Selling
    • Lead client discovery sessions to understand business objectives, technical environments, and desired outcomes.
    • Collaborate with Solution Architects and delivery leaders to scope services, develop Statements of Work (SOWs), and create value-based proposals.
    • Educate customers on the value of post–go-live optimization services, managed services, and adoption programs.
  • Team Leadership & Enablement
    • Lead a team of pre-sales Solution Architects globally and hire as growth demands.
    • Mentor and enable account executives and customer success teams to identify and position professional services opportunities early in the sales cycle.
    • Develop and evolve tools, playbooks, and case studies that help internal teams articulate the business value of services.
  • Cross-Functional Collaboration
    • Work closely with product, marketing, and delivery teams to ensure alignment on service offerings, pricing, and delivery capacity.
    • Provide feedback to service delivery leadership on market demand, competitive trends, and customer needs to shape future offerings.
  • Offering Development
    • Lead development of new services offerings, to include new SOWs and estimating model(s)
  • Customer Advocacy
    • Build trusted advisor relationships with senior customer stakeholders.
    • Serve as the primary services sales contact for strategic accounts, ensuring a smooth handoff to delivery teams post–sale.
QUALIFICATIONS 
  • 8+ years of experience in professional services sales, preferably in a SaaS or enterprise software environment.
  • 5+ years of people management experience, leading senior technical ICs.
  • Proven background with hands-on field delivery within enterprise software
  • Proven track record of meeting or exceeding services bookings and margin targets.
  • Deep understanding of enterprise software implementation lifecycles and post–go-live value services (adoption, optimization, managed services).
  • Experience creating and negotiating complex SOWs for large enterprise clients.
  • Exceptional consultative selling, presentation, writing, and communication skills.
  • Strong business acumen with the ability to connect service offerings to customer business outcomes.
  • Proficiency in CRM systems (Salesforce preferred) and sales forecasting.
  • Understanding and experience in sales strategy.
  • Bachelor’s degree required; MBA or equivalent a plus.
  • Willingness to travel
PERFORMANCE METRICS
  • Services bookings & margin attainment.
  • Attach rate of services to new software sales.
  • Customer adoption and expansion metrics linked to services sold.
  • Model accuracy
  • Proposal win rate.
PERKS & BENEFITS 
  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $163,200 - $192,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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