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Senior Accessibility SME

San Francisco; Hybrid

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com.

The opportunity

To achieve our ambitious goals of helping everyone communicate with confidence, we’re looking for a dedicated and knowledgeable Accessibility Subject Matter Expert (SME) to join our team. The person in this role will be a critical advocate for users with disabilities, ensuring our products are inclusive and usable by all. This role is central to our commitment to building equitable experiences, and you will have a direct impact on making Superhuman's AI-powered communication assistance accessible to millions of users globally. You will collaborate with a passionate group of designers, engineers, and product managers to embed accessibility into the fabric of our development process.

In this role, you will:

  • Lead and conduct comprehensive accessibility audits of our products and services using a combination of automated testing tools and manual evaluation techniques (including screen readers, keyboard-only navigation, etc.).
  • Write and deliver detailed internal Accessibility Conformance Reports (ACRs) based on standards like WCAG 2.1/2.2 AA, identifying areas of non-compliance and providing clear, actionable remediation guidance.
  • Partner with design, product management, and engineering teams to design, brainstorm, prototype, and implement accessible design solutions for complex user interactions and components.
  • Serve as a go-to expert on accessibility, providing guidance, training, and support to internal teams throughout the product development lifecycle.
  • Help integrate accessibility checks and considerations into our existing design systems and engineering workflows.
  • Contribute to the creation and maintenance of internal accessibility standards, documentation, and best practices.
  • Stay current with evolving accessibility standards, assistive technologies, and legal requirements to ensure Superhuman remains a leader in digital inclusion.
  • Champion an "accessibility-first" mindset across the organization, helping to build a strong culture of empathy and inclusive design.

Qualifications

  • Has 5+ years of experience focused on digital accessibility, working with web and/or desktop applications.
  • Possesses deep knowledge of Web Content Accessibility Guidelines (WCAG) 2.1/2.2, with a strong understanding of A and AA conformance levels.
  • Is proficient in manual accessibility testing using assistive technologies like JAWS, NVDA, VoiceOver, and TalkBack.
  • Has 7+ years of shipping product designs that drive business growth.
  • Excels in designing for product, web, and mobile experiences.
  • Experience contributing accessible design experiences to design systems.
  • Exhibits strong visual design skills.
  • Has experience using automated accessibility testing tools (e.g., axe, Lighthouse, WAVE) to identify and troubleshoot issues.
  • Has a working knowledge of HTML, CSS, and JavaScript, and understands how they impact accessibility, including the use of ARIA.
  • Demonstrates exceptional communication skills, with the ability to articulate complex accessibility concepts to both technical and non-technical stakeholders.
  • Is a pragmatic problem-solver, able to provide creative and achievable solutions to complex accessibility challenges.
  • Thrives in a collaborative environment and can partner effectively with cross-functional teams to drive projects to completion.
  • Is passionate about user advocacy and building products that are inclusive and equitable for people of all abilities.
  • Has a demonstrated ability to work independently with minimal guidance, proactively managing tasks and priorities across multiple projects.

Compensation and benefits

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:

  • Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
  • Disability and life insurance options
  • 401(k) and RRSP matching
  • Paid parental leave
  • 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
  • Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
  • Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. In Canada, all locations where we support employment are considered “Zone 1”.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and maybe modified in the future.

United States:
Zone 1: $220,000 - $280,000/year (USD)

We encourage you to apply

At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

 

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