Retail Operations Supervisor - Dallas Facility

We're so happy you're here! Thank you for checking our job out and we hope to have the chance to meet you in our interview process!

About the role

• This role is onsite at our Roanoke, Dallas location
• We have 2 potential shifts. Below, we will ask which ones you are interested in and please check all that apply
  • Day Shift: 7 am - 4 pm on Monday - Friday
  • Night Shift: 3 pm - 12 am on Monday - Friday

As a Retail Operations Supervisor, you will play a critical role in ensuring smooth and efficient retail fulfillment operations. You’ll be responsible for overseeing daily warehouse activities, optimizing processes, and leading a high-performing team to meet key operational metrics. This role requires a hands-on leader who takes ownership, solves problems proactively, and is committed to delivering excellence in fulfillment and inventory management. This role will report directly to the Director of Operations. 

In this role, you will:

• Oversee in-house retail fulfillment, ensuring accurate and timely picking, packing, and shipping.
• Ensure compliance with retailer partner requirements by understanding and executing unique retailer playbooks.
• Manage and maintain systems for routing shipments, generating ASN’s, creating labels, and tracking dimensions.
• Implement, manage, and enforce quality standards in alignment with the quality team.
• Lead, develop, and manage a high-performing team, ensuring adherence to KPIs.
• Drive on-time and in-full (OTIF) delivery performance.
• Minimize chargebacks and operational errors.
• Ensure system accuracy, including inventory levels, bin locations, and lot tracking.
• Foster a strong, committed team culture aligned with common business goals.
• Promote a mindset of continuous improvement, focusing on operational efficiency and cost savings.

We're looking for someone who:

• 3+ years of experience as a Retail Operations Supervisor, with a proven ability to manage daily retail operations and achieve performance objectives.
• Experience with retail EDI connection software (e.g., SPS or Crystal), facilitating smooth communication between systems and partners.
• Forklift certified, with hands-on experience in operating forklifts in retail and warehouse environments.
• Strong understanding of warehouse management software and databases, optimizing inventory control and logistics processes.
• Skilled in inventory management and cycle counting, ensuring stock accuracy and proper organization.
• Proven leadership capabilities, with experience managing and developing teams to meet and exceed operational goals.
• Excellent communication, decision-making, and problem-solving skills, ensuring effective collaboration and efficient issue resolution.

Approach to the work:

• Ownership. Treats the operation as if it is their own.
• Problem solver.  Anticipates problems and gets ahead of them.
• Hard worker. Stay until the job is done. Always.
• Objective.  Uses data and KPIs to drive behavior and changes

Bonus points for:

• Prior experience with Food and Beverage products

A bit about us...

At Grüns, we believe that foundational nutrition should be simple and convenient for everyone. We're dedicated to bringing comprehensive and real nutrition to you through our gummies, formulated from 60 nutrient-dense and whole-food ingredients. Simply enjoy a grab-and-go snack pack of gummies daily whenever fits best in your schedule and wherever life takes you.

Like you, we were disappointed. There’s an infinite number of “nutrition” companies, all focused on what’s best for them — not what’s best for you. Hundreds of products to sell you on, low-quality ingredients, and small nutrient doses. We’ve seen it all.

So we decided it was time to fix it. No more choking on and popping pills like a pharmacy. No more clean-up and disgust from gross powders. And no more cobbling together handfuls to dozens of supplements. Grüns is comprehensive nutrition, made convenient and delicious.

What we care about...

Autonomy: Only the best work at Grüns. We’re all confident, independent leaders. We are proactive. We find opportunities for improvement. Don’t ask; just do. When our actions impact other areas of the organization, we communicate with those functional leaders to ensure connectivity.

Growth: We love to take on new challenges, learn new things, and express interest in new functions. “I’ve never done this before” is not an excuse; it’s an opportunity.

Community: We care deeply about each other. We’re good humans and provide support wherever we can. We care, not just professionally but personally as well.

Compensation & Perks:

For every role, we aim to have highly competitive compensation and opportunity for impact and career growth.

Everyone at Grüns works hard, but we believe in wellness and balance too. We have super strong benefits coverage -- for you and your family, generous PTO, free Grüns subscriptions, and a few more perks centered around health and well-being that we can't wait to tell you about!