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Operations Manager (Office Based)

Austin, Texas

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.

Heartflow is a VC-backed company that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 400,000 patients worldwide.  

People Performance

  • Leader of Supervisors, Sr. Supervisors, and Team Leads. May occasionally lead case analysts directly. Reports to Sr Director, Production.
  • Ensures team members receive coaching to achieve their highest level of performance. 
  • Promptly addresses performance issues. 

Performance

  • Owns daily achievement of service, productivity & quality goals. Develops strategies and tactics to deliver results.
  • Maintain team compliance with quality systems and quality policies. Reviews KPIs and takes corrective actions. 
  • Ensures broader team is aware of performance success and opportunities. Create presentations to communicate metrics and updates to production and management when needed.
  • Recommends analyses that will provide additional insights to performance. 
  • Supports process improvement initiatives as needed. 

Culture

  • Creates a positive culture with an emphasis on collaboration, teamwork, improvement, and winning.
  • Works to ensure consistency across sites and leadership teams. Coordinates with other Managers and Supervisors to create and align policies and procedures.

Other

  • Available outside regular business hours, weekends, and holidays.
  • POC for Director of Ops
  • Production control responsibilities include managing resource demands from outside departments and coordinating with the Supervisors or Team Leads to ensure we can support the projects with the required resources. We also plan work and direct personnel to achieve objectives. 

Skills Needed:

  • Strong leadership and management ability. Able to effectively motivate the team in a dynamic environment, organize and delegate work.
  • Enjoys a fast pace. 
  • Results-driven.
  • Analytical. Understands math, trends, basic stats.
  • Process management & improvement skills.
  • Bias for action, practical.
  • Strong communication and documentation skills.
  • Self-starter, highly organized, with strong attention to detail.
  • Ability to efficiently organize tasks and multi-task. 

Educational Requirements & Work Experience:

  • Case analyst certification and experience processing cases, or 5 plus years of leadership experience with the ability to learn technical processes.
  • Previous experience in a supervisory/manager role is preferred.
  • B.S. or Technical Degree required.

A reasonable estimate of the base salary compensation range is $125,000 to $140,000, cash bonus, and equity.

Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination.
 
Positions posted for Heartflow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals.
 
Heartflow has become aware of a fraud where unknown entities are posing as Heartflow recruiters in an attempt to obtain personal information from individuals as part of our application or job offer process. Before providing any personal information to outside parties, please verify the following: A) all legitimate Heartflow recruiter email addresses end with “@heartflow.com” and B) the position described is found on our careers site at www.heartflow.com/about/careers/. 

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