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Director, Payor Relations
Nashville, TN
At Tend, we do dental differently.
Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering, human and personalized.
Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities: New York, Washington DC, Boston, Atlanta and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members to support this mission. We’re continuing to grow quickly and looking for the best of the best to come join our team.Tend is seeking a highly experienced Director of Payor Relations with a deep understanding of the dental industry to manage and strengthen relationships with insurance payors, negotiate contracts and drive growth opportunities for the organization. The ideal candidate will have a strong background in dental insurance, reimbursement strategies, and payor-provider partnerships. This is a leadership position that requires strategic thinking, excellent negotiation skills and the ability to work cross-functionally with clinical and operational teams. This is a hybrid role based on Nashville, TN.
Key Responsibilities:
- Establish and maintain strategic relationships with key dental payors.
- Lead the development of long-term strategic plans for Tend’s payor relations and overall growth.
- Create innovative programs with payors to optimize overall reimbursement.
- Identify and evaluate new business opportunities through payor partnerships and strategic collaborations.
- Lead negotiations for new and renewal contracts with payors, ensuring favorable terms and competitive reimbursement rates.
- Collaborate with legal, finance, and clinical teams to ensure contracts align with business goals and regulatory requirements.
- Develop and implement reimbursement strategies that maximize revenue and minimize denials or delays.
- Analyze payor performance data, including claims processing, reimbursement rates, and denial trends.
- Ensure that all payor agreements comply with state and federal regulations, as well as industry standards and best practices.
- Work closely with operations, billing, clinical, and marketing teams to ensure alignment of payor strategies with the overall business objectives.
Qualifications:
- Dental industry experience preferred, healthcare experience a must.
- Bachelor’s degree in Business Administration, Healthcare Management, Finance, or a related field.
- Minimum of 5-7 years of experience in a payor relations role.
- Proven track record of successful contract negotiations, payor relationship management, and reimbursement strategy development within the dental sector.
- Deep understanding of dental or medical insurance, reimbursement models.
- Strong negotiation, communication, and interpersonal skills.
#hub2022
The Tend Difference
The highest standard of care, anywhere.
You’ll work with highly-esteemed clinical leadership and experience-obsessed colleagues to provide the best patient experience possible, with access to technology that’s head and shoulders above the average practice. You’ll have exciting opportunities to collaborate with talented team members to make visits extraordinary. Our hospitality-driven approach to care means that patients actually look forward to seeing you.
A top-tier clinical team who puts patients first.
We value science over sales, and promote a culture of warmth and hospitality — our teams are recognized for going the extra mile for our patients. We trust our providers to put patient needs first, and never implement production quotas. We offer a warm, collaborative culture and are proud to be an inclusive, curious team driven by excellence.
Innovate Dentistry. Tend to Others. Grow Together.
Tend has become beloved by patients and providers alike for combining beautiful work environments with cutting-edge clinical technology. Our providers are rewarded based on an innovative pay structure, as well as education programs that are training the next generation of industry leaders. And our top-notch total rewards packages include both best-in-class benefits and compensation. You’ll not only have the chance to be part of a thriving, industry-changing company, but empowered to become an expert in your field and supported through continuing education.
Tend is an Equal Opportunity Employer.
Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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