Senior Manager Clinical Operations

Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.

Our vision is care that enables everyone to achieve their best health. So, we’re creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.

As a public benefit corporation and Certified B Corp™, Homeward’s mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.

Homeward is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.

The Opportunity

The Senior Manager of Clinical Operations plays a critical role in enabling, evolving, and scaling Homeward’s care delivery model. This strategic and execution-focused leader will design and deploy new clinical workflows, working in tandem with Service Line, Product, Training, and frontline teams. They will drive innovation by piloting and integrating advanced technologies, while embedding systems-level thinking into daily operations. This individual is responsible for creating sustainable operational programs, managing transitions to long-term owners, and maintaining high levels of regulatory compliance and audit readiness. Acting as a key liaison between clinical, technical, and operational domains, they will bridge strategic priorities with executional excellence across geographies and care models.

Adept at cross-functional collaboration and stakeholder alignment, this leader will also shape community-based care pilots, champion consistent high-quality standards, and build the infrastructure needed for scale. With strong project management capabilities and a continuous improvement mindset, they ensure Homeward’s clinical operations deliver measurable outcomes, provider satisfaction, and long-term organizational impact.

Key Responsibilities

Streamlining & Standardizing Clinical Operations

• Design and operationalize visit protocols, collaborating with Service Line, Product, and Training team stakeholders to ensure scalable workflows and clinical documentation standards.
• Define, document, and transition core operational programs to long-term functional owners, providing strategic oversight to ensure sustained success.
• Apply systems thinking to identify and implement tools that support clinical decision-making (e.g., longitudinal patient summary views), working cross-functionally with Product and Engineering.
• Build and maintain audit mechanisms to enforce workflow consistency, optimize performance, and ensure best practice adoption across service lines.
• Identify and resolve cross-functional executional gaps, driving operational excellence at scale.

Execution of Clinical Technology & Product Rollouts

• Lead integration of clinical technologies (e.g., RPM, in-home labs, EMR enhancements) into frontline workflows in partnership with Product and Tech teams.
• Design and execute pilots for emerging solutions (e.g., AI-driven documentation tools, workforce enablement platforms), surfacing insights and scaling validated solutions.
• Drive adoption of new technologies through structured training, feedback loops, and issue resolution, ensuring seamless clinical team integration.
• Act as a strategic partner to Product teams, translating field needs into iterative tool improvements.

Compliance, Regulatory Oversight & Risk Management

• Ensure operational adherence to federal, state, and contractual regulatory standards across all clinical programs.
• Partner with Market Medical Directors to translate regulatory and risk mitigation requirements into scalable operational processes.
• Monitor compliance gaps and proactively develop and implement mitigation strategies.

Care Delivery Support

• Serve as a trusted operational partner to Market Medical Directors, embedding workflows that support clinical efficiency, quality, and safety.
• Lead execution of cross-market operational strategies, ensuring alignment between central planning and frontline delivery.
• Support the design and implementation of community-based care models in partnership with external stakeholders, from pilot through scale.
• Provide hands-on leadership to frontline teams to troubleshoot operational challenges and support consistent delivery.

Driving Continuous Improvement

• Track service line performance and leverage feedback to refine support models.
• Conduct workflow standardization audits to ensure consistency and high-quality delivery across markets.
• Use Plan-Do-Study-Act (PDSA) cycles and operational KPIs to iteratively improve processes and scale successful practices.
• Translate frontline insights into actionable enhancements across operations, technology, and workflows.

Qualifications

• 8+ years of experience in clinical operations, workflow optimization, or healthcare delivery.
• Required background in healthcare with a clinical degree (e.g., APP, RN, MD) and direct experience in clinical care delivery.
• Strong knowledge of healthcare compliance (CMS, HEDIS, NCQA) and risk mitigation strategies.
• Experience leading clinical technology implementations (e.g., RPM, EMR platforms like Athena, telehealth, in-home diagnostics).
• Proficiency with electronic medical records (EMRs); experience with AthenaHealth strongly preferred.
• Proven ability to translate strategy into operational execution and standardize processes across multiple markets.
• Strong cross-functional leadership and stakeholder management experience.
• Demonstrated project management skills and ability to drive initiatives from concept to execution.
• Data-driven mindset with experience using metrics & feedback loops to drive improvements.

Benefits

• Medical, dental, and vision insurance with 100% of monthly premium covered for employees
• Competitive salary and possible equity grant
• Supplemental performance bonus opportunities
• Relocation and travel reimbursement
• Loan repayment support
• Company-sponsored 401k plan + match
• Generous paid time off
• Comprehensive training provided

What Shapes Homeward:

• Deep commitment to one another, the people and communities we serve, and to provide care that enables everyone to achieve their best health
• Compassion and empathy
• Curiosity and an eagerness to listen
• Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
• Strong focus on the sustainability of our business and scalability of our services to maximize our reach and impact
• Nurturing a diverse workforce with a wide range of backgrounds, experiences, and points of view
• Taking our mission and business seriously, but not taking ourselves too seriously– having fun as we build!

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package. 

At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.
Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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