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Claims Specialist I
Horace Mann is seeking a detail-oriented and customer-focused Claims Specialist I to support the processing of life insurance product claims. This role involves verifying policy information, preparing files for examiner review, and ensuring accurate and timely payment of life proceeds.
Key Responsibilities:
- Accurately process claims in accordance with Standard Operating Procedures (SOPs), and in compliance with state regulations, IRS, FINRA, and SEC requirements.
- Apply comprehensive knowledge of life insurance benefits, policy provisions, and claim administration practices.
- Collaborate with legal and tax teams to resolve complex claim issues in a professional manner.
- Execute the Horace Mann Claims Promise Fulfillment process to ensure seamless benefit delivery to agents.
- Use multiple systems and tools efficiently, including LIFEPRO, CK4, VIP Doc View, OnBase, Web Transactions, Page Center, and Microsoft Office Suite.
- Operate effectively in a fast-paced, metric-driven environment while delivering high levels of customer service.
- Identify gaps in current SOPs and recommend actionable improvements.
- Consistently meet or exceed productivity, quality, and service standards.
- Participate in additional team support tasks, including cross-training, reporting, testing, and research assignments.
- Contribute to ongoing process improvements that enhance workflow efficiency.
- Conduct internal accounting research and resolve transaction-related issues.
Qualifications:
- High School Diploma or GED equivalent required.
- Prior experience in claims processing, preferably in life insurance products.
- Strong analytical, problem-solving, and organizational skills.
- Ability to manage multiple priorities and meet deadlines in a high-volume environment.
- Excellent communication and interpersonal skills.
Pay Range:
- $19.66- $29.04 per hour.
Salary is commensurate to experience, location, etc.
Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.
We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
For applicants that are California residents, please review our California Consumer Privacy Notice
All applicants should review our Horace Mann Privacy Policy
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